Product Quality Technician, World Wide Grocery Stores | Product Quality Team

Amazon • Seattle, WA

2d • Onsite

About The Position

We're seeking a detail-oriented Quality Technician to perform hands-on quality
assurance testing and monitoring for Amazon's Worldwide Grocery Stores Private
Brands products. This role focuses on conducting routine quality assessments,
laboratory testing, and daily monitoring of product specifications to ensure
compliance with quality standards. Based in our Seattle offices, you will
perform physical and analytical testing, maintain accurate documentation, and
support quality verification processes through hands-on evaluation of products.
This position requires strong technical skills and attention to detail while
working in a fast-paced laboratory setting.

As a Product Quality Technician, you'll work in both laboratory and office
environments. Your day might start with laboratory testing of new production
samples or investigating products from consumer complaints, then shift to
joining team meetings to provide technical input on test results. You'll balance
hands-on quality testing with documentation and data entry tasks. Throughout the
day, you'll manage retention sample inventory, conduct shelf-life studies, and
ensure proper equipment maintenance, while also collaborating with team members
on quality investigations. This dynamic role requires flexibility to move
between laboratory work and office responsibilities, all while maintaining
accurate records and following standard operating procedures.

This role is part of the Product Quality team within Amazon's World Wide Grocery
Stores Private Brands organization. We manage over 4,000 private label products
across Amazon and Whole Foods Market, available through Amazon.com, Amazon Fresh
online, Amazon Fresh Stores, Amazon Go Stores, and Whole Foods Market stores
throughout North America. Our brands like Amazon Saver, Amazon Grocery, Whole
Foods, and 365 by Whole Foods Market provide the best value for a wide range of
products across all grocery categories and help customers eat delicious and
quality foods, while making the most of their grocery budget. We are committed
to food safety, quality, affordability, and customer satisfaction while
continuously innovating to meet evolving consumer needs.

Requirements

• High School Diploma or equivalent AND 5+ years of relevant experience in food quality testing or laboratory environment OR
• Bachelor's Degree 0-2 years of experience in product or program management, product development, or quality management in food & beverage products.
• Experience with lab safety, security and quality practices
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience with automation and any version control tools

Nice To Haves

• 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
• Experience in auditing, risk management, compliance, program management, or quality management systems
• Bachelor's degree in Food Science or related field
• Knowledge of HACCP and food safety systems
• Experience with physical, chemical, and microbiological food testing.
• Understanding of food industry regulations and standards
• Experience with lab safety, security and quality practices
• Experience collecting, analyzing, and utilizing data to drive process and system improvements
• Ability to follow standard operating procedures and testing protocols.

Responsibilities

• Perform quality testing for samples from first production, retention, or those related to consumer complaints.
• Execute and document shelf-life verification testing.
• Perform preventive maintenance and calibration of laboratory equipment.
• Manage retention sample inventory and storage conditions.
• Enter test results and quality data into designated systems accurately and timely.
• Maintain accurate documentation of all test results and quality checks.
• Communicate any immediate quality concerns to appropriate stakeholders.
• Support investigation of quality deviations as directed.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED