Product Quality & Gear Specialist (Entry-Level, Growth Path)

KEH•Smyrna, GA

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Tier-3 Inspection Technician (Product Quality & Gear Specialist (Entry-Level, Growth Path) role offers an exciting entry point into KEH, providing broad exposure to e-commerce operations, photography-related processes, rental logistics, supply chain activity, and value-added services across major marketplaces (eBay, Amazon, and others). This role is designed as a launchpad within the company, offering an opportunity to learn diverse aspects of the business and transition into new departments within one to two years. We seek individuals with a business ownership mentality, problem solvers who take initiative and thrive in a dynamic, fast-paced environment.

Requirements

Ability to follow Standard Operating Procedures (SOPs) and apply feedback effectively.
Strong attention to detail and ability to stay focused in a fast-paced environment.
Ability to work with a sense of urgency and meet deadlines.
Strong interpersonal skills, including politeness, confidence, tact, patience, and diplomacy.
Passion for continuous improvement and efficiency.
Team-oriented with the ability to collaborate and communicate effectively.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to perform basic arithmetic (addition, subtraction, multiplication, division) Accurately count and reconcile item quantities against shipment documentation Identify and resolve numerical discrepancies in inventory records Comfortable using basic math functions in spreadsheets (e.g., totals, comparisons) Ability to apply simple logic to verify unit counts, order accuracy, and fulfillment rates

Responsibilities

Inspection & Grading: Assess and test acquired Tier-3 gear, ensuring accurate grading and pricing.
Product Listings & Inventory: Collaborate with the Ancillary Sales team to create accurate and compelling product listings for online marketplaces, ensuring proper documentation and presentation.
Firmware & Repairs: Perform firmware updates, minor repairs, and serial number creation to enhance product functionality.
Research & Identification: Identify and research vintage cameras, tripods, and lighting kits to determine missing parts and ensure accurate inventory classification.
Sorting & Organization: Efficiently process and categorize incoming Tier-3 gear.
Quality Assurance: Exercise judgment in evaluating product quality and usability.
Systems & Process Training: Participate in training on firmware updates, inspection techniques, and basic repairs to build expertise across key operational areas.