Product, Privacy and Regulatory Counsel

Dialpad•San Ramon, CA

3d•Onsite

About The Position

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI -driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Product, Privacy, and Regulatory Counsel, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder. This position reports to our Assistant General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.

Requirements

J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
6+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
Experience communicating complex legal concepts to non-legal audiences.
Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
Experience with incident response and breach notification under US state laws and GDPR.

Nice To Haves

CIPP/US, CIPP/E, or equivalent privacy certification is a plus.

Responsibilities

AI governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
IP & legal operations - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.

Benefits

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.

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