Product Portfolio Delivery Manager

JPMorganChase•Wilmington, NC

12d

About The Position

Role Overview: Leverage your deep product portfolio delivery expertise and leadership in a technical product to guide cutting-edge initiatives, fostering growth and innovation in a dynamic environment. As the Product Portfolio Delivery Manager for Card Authorizations, you will drive the successful delivery of complex product initiatives that advances the firm's business goals. Your strong analytical reasoning and adaptability will enable you to navigate ambiguity and change, ensuring product initiatives remain aligned with strategic objectives. With exceptional communication and stakeholder management skills, you will build productive relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to operational planning and risk management strategies, ensuring the highest standards of quality and professionalism in service delivery.

Requirements

Proven experience in project management within a financial institution or credit card industry.
Strong technical and product expertise; ability to translate business requirements into actionable project plans.
Proficiency in agile methodologies and tools, including Jira and Jira Align.
Excellent organizational and time management skills; ability to manage multiple initiatives simultaneously.
Strong analytical and problem-solving skills, with experience in reporting, analytics, and dashboard creation.
Exceptional communication and public speaking skills; ability to engage and influence senior leadership and stakeholders.
Demonstrated team leadership and people management skills.
Ability to work collaboratively and build strong relationships across teams.

Responsibilities

Project & Program Delivery Develop and execute comprehensive project plans, integrating technical requirements, resource allocation, and timelines to ensure on-time delivery.
Lead and manage complex technical and product initiatives, ensuring alignment with strategic business objectives.
Facilitate project breakdown sessions, synchronize plans with product roadmaps, and escalate risks/issues to leadership.
Ensure disciplined use and hygiene of project management tools (e.g., JIRA, Jira Align) and maintain up-to-date documentation and tracking.
Release & Change Management Create and manage release calendars and schedules, coordinating across development, QA, operations, and business teams.
Serve as the primary point of contact for program and release activities, ensuring stakeholder alignment and readiness.
Review epics and stories for alignment with release dates and fix versions; ensure timely distribution of release notes.
Oversee change controls and maintain accurate records of release notes, change logs, and lessons learned.
Intake, Prioritization & Dependency Management Manage intake for new initiatives and cross-team dependencies; facilitate intake meetings and document outcomes.
Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables.
Conduct dependency mapping and proactively manage interdependencies.
Communicate priorities, resolve internal prioritization challenges, and escalate to senior leadership as needed.
Reporting, Analytics & Continuous Improvement Provide regular, concise status reporting (e.g., RAG status) and executive-level updates, focusing on delivery progress, risks, and mitigation actions.
Maintain and update management tools; produce reports for product reviews and compliance audits.
Team Leadership Lead, mentor, and develop a high-performing team of project managers and delivery specialists.
Set clear goals, delegate responsibilities, and monitor team performance.
Foster a collaborative, high-performance team culture.
Support quarterly and capacity planning across product, engineering, and finance teams.