Product Partnerships Manager

Intercom•San Francisco, CA

8d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Technology Product Partnerships Manager to accelerate the growth and impact of Intercom’s app partner ecosystem. This is a high-impact, strategic role focused on maximizing the value of our most critical product partnerships. Beyond relationship management, you’ll focus on an existing shortlist of strategic partners to drive app adoption and revenue through. You will be the bridge between our R&D, GTM & Solutions teams, ensuring our integrations aren't just built, but are widely adopted and actively contributing to our bottom line.

Requirements

Experience: 5+ years in Product Partnerships, Product Management, or Solutions Engineering within a B2B SaaS environment.
Technical Depth: You must have a deep product understanding and be comfortable engaging in high-level technical discussions with R&D and engineering teams.
GTM Fluency: You have the ability to translate technical features into business value, with a proven track record of driving adoption and revenue through partnerships.
Proven Success: You can point to previous "win stories" where your partnership initiatives directly fueled top-of-funnel pipeline and sales success.
Communication: Exceptional ability to articulate value to disparate audiences, from skeptical engineers to quota-carrying AEs.
Ambition & Resilience: You thrive in a fast-paced environment and are bullish about the AI-first future of customer service.

Nice To Haves

Direct experience working with AI-focused products or LLM integrations.
A background in "Human-in-the-loop" systems or customer service tech stacks.
Strong public speaking or demo skills for partner events and webinars.

Responsibilities

Strategic Portfolio Management: Focus on a curated shortlist of Intercom’s most strategic product partnerships to maximize their impact on our AI-first vision.
Drive App Adoption & Revenue: Own the success metrics for our top-tier integrations, specifically focusing on increasing customer attach rates and driving sourced/assisted revenue.
Ecosystem Presence: Enhance Intercom’s visibility and presence within partner marketplaces to ensure we are a preferred and prominent solution in their ecosystems.
Co-Selling & Co-Marketing: Lead strategic co-marketing events and partner-led GTM initiatives to generate top-of-funnel pipeline and support enterprise deal cycles.
GTM Enablement: Partner with Sales, Success, and Marketing to ensure our teams are equipped to sell the value of our ecosystem and unblock deals through strategic integrations.
Cross-Functional Coordination: Serve as a key liaison across R&D and GTM teams to align partnership activities with broader company goals, while maintaining the flexibility to adapt to changing product priorities.