Product Owner

FFB Bank•Fully Remote, CA

7h•$72,000 - $105,000

About The Position

The Product Owner leads the delivery and continuous improvement of digital banking platforms and internal tools that support customer onboarding, servicing, and operational efficiency. This includes key commercial banking products such as Digital Account Opening (DAO), customer support tools, and contact center solutions. In this role, you’ll manage the product backlog, guide prioritization and roadmap planning, define requirements, configure workflows, and coordinate testing and release activities with internal teams and external vendors. It’s a hands-on position where you’ll independently drive platform implementations and enhancements from planning through launch and ongoing optimization. Strong technical fluency with vendor-based platforms and integrations—such as APIs, workflows, and data flows is required.

Requirements

Bachelor’s degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred.
Minimum 2–4 years in a Product Owner, Product Analyst, or similar role required.
Experience working in financial services, fintech, SaaS, or another regulated or platform-driven environment preferred.
Experience leading or heavily contributing to implementation of third-party software platforms (not only internal feature enhancements).
Working knowledge of APIs, system integrations, workflows, and data exchange, including the ability to read and interpret technical documentation (e.g., API specifications and release notes).
Experience working with platform-based products, third-party vendors, and configurable systems.
Strong understanding of integrations, APIs, workflows, and data exchange concepts.
Experience with digital account opening, onboarding, servicing, or customer support platforms (e.g., Zendesk or similar) strongly preferred.
Experience working in iterative or agile delivery environments.
Proficiency with standard business productivity tools (e.g., Microsoft Office or similar).
Effective communication skills with the ability to collaborate across business, technical, and vendor teams.
Strong organizational and time management abilities with attention to detail.
Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams
Strong organizational skills with the ability to manage multiple priorities and timelines.
Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.
Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
Commitment to continuous learning and professional development to stay current with industry standards and best practices.
Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
Ability to work independently with minimal supervision and as part of a team.
Proven ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Responsibilities

Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies.
Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders.
Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness.
Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions.
Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support.
Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions.
Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness.
Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors.
Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions.
Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed.
Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors
Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions).
Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities.
Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility.
Supports product launches through documentation, training materials, demos, and internal enablement.
Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous improvement.
Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
Positively represents the Bank through ethical conduct and community involvement.
Demonstrates an understanding of and commitment to EEO policies.
Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
The position requires physical activities like sitting, walking, and reaching.
Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs