Product Owner

Convey Health Solutions•Fort Lauderdale, FL

About The Position

The IT Product Owner is responsible for managing the product backlog and guiding technology delivery that support day-to-day operations and drive operational excellence. This role works closely with Operations stakeholder and technical teams to define requirements, prioritize work and ensure solutions are delivered effectively, meet quality standards and align with organizational and regulatory policies. The IT Product Owner plays a critical role in maintaining product health, enhancing functionality and advancing the product to deliver measurable business value.

Requirements

BS in Computer Science or related discipline or equivalent experience is required
4+ years as a Product Owner, Business Analyst, or in a similar Agile role
Ability to communicate complex technical concepts across non-technical and technical audiences
Experience SDLC implementation from requirements through design, development, user acceptance, and post deployment
Ability to develop estimates and validate outputs from the development team
Must have good project management, technical and organizational skills
Must have the ability to multi task and project manage in a fast paced demanding environment
Strong client interfacing background required
Good understanding of computer systems characteristics, features, and integration capabilities.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Proven experience in IT planning, organization and development.
Excellent execution and understanding of project management principles
Superior understanding of the organization’s goals and objectives.
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated directed and desire for personal growth.
Keen attention to detail.
Exceptional service orientation.
Ability to motivate in a team-oriented collaborative environment.

Nice To Haves

Experience in Healthcare Payer environment is a strong plus
Certified Scrum Product Owner (CSPO) or SAFe 6.0 POPM certification is a strong plus
Familiarity with AI-driven productivity tools is a strong plus

Responsibilities

Define and maintain the product vision, strategy and roadmap, while ensuring alignment with business objectives, architecture and governance standards
Manage the end-to-end product lifecycle within a SAFe Agile framework, from requirements gathering and backlog prioritization to delivery, release and continuous improvement
Serve as the voice of the business within the Agile team, communicating decisions and scope to ensure alignment on goals and delivery expectations while managing competing priorities
Collaborate with stakeholders, architects, and analysts to refine features, define user stories and maintain prioritized backlog
Participate in PI planning, sprint planning and backlog refinement, ensuring dependencies are managed and features are ready for delivery
Act as the final "Quality Gatekeeper" by accepting user stories, ensuring they meet the Definition of Done (DoD) and satisfy all acceptance criteria
Collaborate daily with the Scrum Master and Developers to clear functional blockers and pivot quickly when technical constraints arise
Analyze real-time user behavior data to adjust backlog between iterations and ensure that Architectural Runway is maintained and technical debt is balanced against feature delivery
Work closely with QA to ensure the feature delivery is in line with the requirements while QA validation is done at various stages.
Establish and track KPIs, SLAs and product health metrics, using data to drive prioritization, decision making and continuous value delivery
Coordinate across multiple products and ART to manage dependencies, integration points and cross-team collaboration
Partner with business stakeholder and support teams to ensure successful adoption of new capabilities, including communication, SOPs and through stabilization