Product Owner

Kestra • Austin, TX

3d

About The Position

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients. Lead with Purpose. Partner with Impact. A Production Support Product Owner balances traditional PO duties (backlog, vision, stakeholders) with ensuring live system stability, focusing on prioritizing bug fixes, enhancements, and incident resolution (P1/P2s) within the Agile framework, acting as the link between business needs, customer impact, and the development/support team to maintain product health and continuous value delivery

Requirements

• Understanding of Agile/Scrum methodologies.
• Excellent problem-solving, communication, and leadership skills.
• Experience with incident management, production support, and troubleshooting.
• Ability to work under pressure in a fast-paced environment.
• 3-5 years relevant experience; financial services and/or operations analysis experience preferred.
• Undergraduate degree from a four-year accredited college or university
• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Responsibilities

• Backlog Management: Prioritizing bug fixes, enhancements, and new features for production systems based on business impact, customer urgency, and technical debt.
• Stakeholder Alignment: Serving as the voice of the customer and business for production issues, communicating impact, and managing expectations with leadership, support teams, and users.
• Incident Triage & Resolution: Working with support/engineering to classify, prioritize, and drive resolution for critical production incidents (P1s/P2s).
• User Story Definition: Translating production issues and enhancement requests into clear user stories and acceptance criteria for the development team.
• Agile Ceremonies: Participating in stand-ups, sprint planning, reviews, and retrospectives, providing context for production-related items.
• Product Vision: Ensuring day-to-day fixes and improvements align with the broader product strategy, even in a reactive environment.
• Data & Metrics: Monitoring performance metrics and analyzing production data to identify trends, root causes, and opportunities for proactive fixes.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees