Slalom Flex (Project Based) Product Owner

Slalom Consulting•Atlanta, GA

45d•Remote

About The Position

Our teams help organizations of all kinds redefine what's possible, give shape to the future - and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. This position will lead a workstream for the client, driving the vision and execution of a modern servicing platform enhanced with Generative AI. It will serve as the bridge between business stakeholders and technology teams to deliver transformative, measurable outcomes.

Requirements

5+ years of product management experience, preferably in financial services or automotive finance.
Proven delivery of complex platforms or enterprise software solutions in cross‑functional environments.
Working knowledge of loan servicing operations and Agile/Scrum methodologies.
Understanding of modern platform architecture (cloud services, APIs, microservices, event‑driven design) and GenAI capabilities.
Strong analytical, communication, and stakeholder management skills; adept at executive‑level storytelling with data.
CSPO (or equivalent product certification).
Client‑facing presence with the ability to facilitate workshops, uncover pain points, and convert them into actionable product outcomes.
Comfortable leading in ambiguous environments; sets up product OKRs/KPIs, release plans, and governance rhythms.
Skilled at change enablement and adoption planning with operations, contact center leadership, and compliance partners.
Pragmatic focus on time‑to‑value and measurable impact (e.g., reduced handling time, improved self‑service, fewer servicing exceptions).

Nice To Haves

Experience with loan servicing platforms and AI/ML implementations (LLM‑powered workflows, intelligent automation).
Familiarity with automotive lending regulations and servicing compliance considerations.

Responsibilities

Define product vision and roadmap for the loan servicing platform aligned to business objectives.
Identify opportunities to leverage GenAI to improve servicing operations, agent productivity, and customer experience.
Balance priorities across platform build, architecture modernization, and AI integration to optimize value delivery.
Own and prioritize the product backlog with clear user stories, acceptance criteria, and definition of done.
Lead agile ceremonies: sprint planning, backlog refinement, reviews/demos, and retrospectives.
Make data‑driven trade‑off decisions on feature prioritization based on business value, customer impact, and operational risk.
Act as primary liaison between business stakeholders, operations, compliance, and delivery teams.
Translate business outcomes into technical requirements and non‑functional needs (security, scalability, resiliency).
Facilitate demos and feedback sessions to ensure alignment, adoption, and continuous improvement.
Collaborate with architecture and engineering to establish scalable, secure platform foundations (APIs, microservices, eventing, data pipelines).
Define use cases and success criteria for GenAI (e.g., document processing, customer communications, decision support/agent assist).
Monitor AI model performance (precision/recall, hallucination rate, latency, cost) and drive iterative improvements with responsible AI practices.

Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

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