Product Owner

Carnival Corporation•Fort Lauderdale, FL

3d•Remote

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We’re looking for an experienced Product Owner to fill this role, which is based remotely. The Product Owner will play a critical role in shaping the development and execution of CRM product strategies to enhance customer engagement and support business growth. This role is responsible for managing the product backlog, ensuring that CRM products meet the evolving needs of our customers while aligning with the company’s strategic objectives. As a key member of an agile team, the Product Owner will collaborate closely with cross-functional teams, including IT, Web/eCommerce, App, Marketing, Sales, and Customer Care, to define and prioritize requirements for innovative CRM solutions using the Salesforce platform. The ideal candidate will have strong analytical skills and a deep understanding of CRM technologies, enabling them to translate business needs into actionable product features. The Product Owner will work with stakeholders to refine the product vision, prioritize features, and deliver high-impact enhancements, ensuring the CRM products provide exceptional customer experiences and contribute to the company’s growth initiatives. The product owner will oversee a scrum team with 6 in-direct reports. Here’s a summary of what Princess is looking for in its Product Owner, CRM. Is this you?

Requirements

Bachelors Degree - Business Administration, Management Information Systems, Computer Science preferred
3+ years of work experience in Salesforce or other software-as-a-service product development, with preference for experience in the travel or hospitality industry.
2+ years in a product related role within agile product management and development.
2+ years of managing hybrid agile scrum teams.
Preferred to have proficiency in Salesforce platform capabilities, including Sales Cloud, Service Cloud, Commerce Cloud and Experience Cloud.
Strong experience with product design and roadmap tools (e.g., Figma, Adobe Creative Suite) and project management tools (e.g., Jira, Confluence).
Knowledge of behavior-driven development and continuous delivery practices.
Ability to understand complex business processes.
Communicating and story-telling using MS PowerPoint.