Product Owner – Platform as a Product (GCP)

Huntington National Bank•Columbus, OH

5d•Hybrid

About The Position

The GCP Product Owner is responsible for managing Google Cloud Platform as a strategic internal product, driving adoption, value, and continuous improvement for its customers (developers, business units, and other stakeholders). This role reports to the Chief Development Office (CDO). As the GCP Product Owner, you will champion the platform-as-a-product mindset, ensuring GCP capabilities are designed, delivered, and evolved to maximize value for internal customers. You will collaborate with product leaders, stakeholders, and cross-functional teams to define and execute the platform vision, roadmap, and customer experience. Own the GCP product lifecycle from intake through development, delivery, and support. Act as the voice of the customer, gathering feedback and measuring satisfaction to inform priorities and improvements. Lead the development and management of a service catalog, APIs, and self-service capabilities to empower users and accelerate innovation. Drive adoption of enterprise infrastructure, cybersecurity, governance, and cost management best practices. Provide transparency to stakeholders through clear communication, reporting, and alignment on goals and progress.

Requirements

Bachelor’s Degree or equivalent work experience.
5+ years of technical product management or similar role with experience in cloud services and architecture.

Nice To Haves

Strong understanding of cloud platforms, application systems, and the ability to translate business needs into technology features.
Experience with Agile methodologies and managing product backlogs.
Experience leading multiple scrum teams across geographies.
Experience delivering Infrastructure as Code and full-stack application environments.
Analytical mindset with a track record of data-driven decision-making.
Proven success in product and software delivery lifecycle management.
Initiative-taker with a commitment to delivery and continuous improvement.
Excellent collaboration, communication, and stakeholder management skills.
Passion for innovation and staying updated with industry trends.
Ability to articulate complex technical concepts to non-technical stakeholders.
Strong organizational skills and attention to detail.

Responsibilities

Define and communicate the platform’s value proposition, differentiators, and customer journeys.
Collaborate with stakeholders to shape the product vision, roadmap, and growth opportunities.
Develop and manage the product backlog, prioritizing features and enhancements based on user needs, strategic objectives, and measurable outcomes.
Organize and facilitate story mapping sessions, ensuring clarity of intent and expected outcomes for all features.
Work closely with platform engineering and SRE teams, providing context, support for timely, high-quality delivery, and support implementations.
Develop and maintain a service catalog and self-service tools, enabling frictionless onboarding and usage.
Establish and track key performance indicators (KPIs) such as adoption rates, customer satisfaction (NPS), platform reliability, and time-to-value.
Gather and act on user feedback through surveys, interviews, and community engagement (e.g., Stack Overflow, internal forums).
Manage cross-product dependencies and collaborate with other Product Owners to resolve conflicts and align priorities.
Ensure compliance with governance, security, and cost management policies.
Facilitate communication between technical and non-technical teams, ensuring alignment and shared understanding.
Monitor and analyze product performance, making data-driven decisions to optimize functionality and user experience.
Stay current with cloud and platform trends, conducting market research and competitive analysis to identify opportunities for improvement.
Build and nurture a user community, fostering knowledge sharing and advocacy.
Perform other duties as assigned.