Product Owner/Manager - Global Commercial Operations

Bain & Company•Boston, MA

54d•$119,000 - $149,500

About The Position

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. As the Product Owner, you'll join our growing team, reporting to the Senior Manager Commercial Operations, in a key contributor role designed to support the Salesforce platform evolution as it serves the Bain frontline partners and servant leaders in their commercial processes globally. As a Product Owner, you will leverage your business and domain expertise to identify opportunities for the platform to address emerging business needs and solve problems while providing guidance and direction to the product analysts on your team. You'll be an important member of the Commercial Operations team engaged with various platform owners and business groups, collaborating with them to enable a cohesive solution that meets the needs of our end users. You'll be on point for effective communication with a varied set of stakeholders across a wide range of commercial operations topics.

Requirements

Bachelor's degree and/or related experience; MBA preferred
Six or more years of work experience in the capacity of a Product Owner
Understand Customer Relationship Management Product evolution and its typical needs in a Lead to Cash process
Exposure to multiple Salesforce Sales Cloud implementations, if from a consulting background.
Applicants must have strong analytical, communication and problem-solving capabilities, with demonstrated ability to envision the functional solution
Author functional requirements (user stories) and related Acceptance criteria as part of the Agile Sprint development process
Be able to disposition triaged issues logged by stakeholders and support staff, in collaboration with the solution architect, and create a backlog for the development team
Proven ability to operate in a dynamic and deadline-driven environment.

Nice To Haves

Salesforce System Administrator Certification
Salesforce Sales Cloud Certification

Responsibilities

Be the primary collaborator with the Commercial Operations Product Manager to improve and enhance the CRM platform - 50%
Translate the product vision into an actionable backlog
Analyze business requirements associated to emerging business needs & use prioritization techniques to determine which features or products would meet those demands to craft a roadmap in collaboration with the Business Process Excellence team and Solution Architect
Drive workshops with stakeholders to develop process flows, journey maps and collate business requirements
Own the User story backlog and its implementation with the support of the Product analyst
Manage user acceptance testing to confirm new features deliver on business needs and are ready for launch
Define platform capability point of views and socialize with stakeholders for operational coherence and technical viability
Conduct relevant Sprint Reviews with the User Advisory Group
Work closely with users, stakeholders, and the broader CRM team to design, develop, and launch new features and functionality - 50%
Define Training needs along with the Product Analyst and Training team
Collaborate with external business stakeholders to identify opportunities to extend the platform footprint
Qualify the product feature backlog in developing the implementation roadmap
Engage with the Technology Services Group (IT) to prioritize the roadmap in collaboration with the Solution Architect
Identify select opportunities to enrich user experience through native Salesforce reports and some embedded Tableau dashboards

Benefits

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best in class benefits package (details listed below).
Annual discretionary performance bonus
4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date
Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
Generous paid time off, including parental leave, sick leave and paid holidays
Fully vested 401(k) company contribution
Paid Life and Long-Term Disability insurance
Annual fitness reimbursements

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume