Product Operations Specialist

Sun Country Airlines•Fort Snelling Unorganized Territory, MN

28d•$22 - $25•Hybrid

About The Position

The Product Operations Specialist is responsible for implementing and maintaining Sun Country Airlines land ancillary products (hotel, car, insurance, transfers, etc.). In addition, the Product Operations Specialist supports the merchandising of these products on Sun Country Airlines’ distribution channels to ensure accurate product delivery to our customers.

Requirements

Bachelor’s degree or equivalent work experience
2+ years of experience working in travel or hospitality
Highly organized with the ability to manage multiple priorities and projects with attention to detail
Self-motivated and comfortable working independently, or as a part of a team
Critical thinker and effective problem solver with creative solutions
Strong communication skills, both verbal and written, with the ability to present to senior management
Proficient in Microsoft Suite, including Excel

Nice To Haves

Knowledge of Sun Country Airlines programs, policies, and procedures
Knowledge of Sun Country Airlines Reservation systems
Experience with Microsoft Power BI

Responsibilities

Create and maintain land vendor profiles in the tour management system inclusive of vendor settlement information, parent/chain relationships, and inventory allotments, where applicable.
Set-up and maintain all pricing and other selling rules for all direct land vendors.
Set-up configuration and rules for all electronically connected vendors.
Manage the land product build for new destinations.
Monitor land products competitive environment and recommend and set-up margin strategies where appropriate.
Engage in troubleshooting of tour management system technology issues, and third-party technology connections (e.g., IBS & HotelBeds); function as a liaison with third party providers where appropriate.
Provide pricing and destination information for marketing materials.
Manage hotel inventory, land reporting, and other tasks as needed to support the land ancillary products.
Partner with Product Development team on individual vendor issues needing clarity and/or resolution as well as assist with hotel oversell situations.
Provide and assist SCA departments with questions, issues, or customer resolution related to destinations and land product offerings
Partner with Product Development to develop and meet annual open for sale (OFS) timeline
Assist with crisis management for natural disasters and emergency situations
Establish and foster trusting relationships with stakeholders at all levels
Other duties as assigned

Benefits

Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings account and Flexible Spending Account
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support