Product Operations Specialist III - AI

Frost • San Antonio, TX

3d

About The Position

It’s about putting our best to the test. Are you known for your ability to think outside the box? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality standards excite you? If so, being a Product Operations Specialist III with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. Who you are: As a Product Operations Specialist III, you are our quality control, monitoring and researching our most complex operational and transactional issues within applications, platforms, and system throughout the bank. You’ll use your strong problem-solving skills to establish and continuously work to improve upon operational processes, tools, and documentation. You believe in collaboration and will have the opportunity to work with business owners and IT to determine the appropriate escalation path to business and/or technical teams. What you’ll do: Monitor for and research the most complex operational and transactional issues within applications, platforms and systems to help identify, troubleshoot and correct problems for end users within and/or outside of the bank Work with business owners and IT to determine the appropriate escalation path to business and/or technical teams in order to address operational and transactional issues Assist in the development and implementation of strategies to expand upon operational processes, tools and documentation to ensure optimal efficiency and long-term success across product and platform teams Act as a point of escalation to handle the most complex and problematic product operations issues that are brought forward Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

• A Bachelor’s Degree or equivalent experience in customer support, sales, and/or banking
• 2+ years of experience in digital banking operations or support
• Demonstrated knowledge of digital or IT operations
• Excellent written and verbal communication skills
• Proficiency in Microsoft computer applications
• Excellent customer service skills

Nice To Haves

• Experience with ServiceNow, SalesForce, or other applicable applications
• Proficient with Agile practices

Responsibilities

• Monitor for and research the most complex operational and transactional issues within applications, platforms and systems to help identify, troubleshoot and correct problems for end users within and/or outside of the bank
• Work with business owners and IT to determine the appropriate escalation path to business and/or technical teams in order to address operational and transactional issues
• Assist in the development and implementation of strategies to expand upon operational processes, tools and documentation to ensure optimal efficiency and long-term success across product and platform teams
• Act as a point of escalation to handle the most complex and problematic product operations issues that are brought forward
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program
• + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level