Product Operations Manager (81160)
About The Position
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals. Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters. Job Summary The Strategic Operations Manager is responsible for ensuring the success of business operations by defining key business processes and providing administrative support as well as the technical tools required. The role will be accountable for developing and maintaining operational SOPs as well as providing direct input into the shaping of the company’s proprietary workforce management solution. The position will also play a heavy role in the oversight of the scheduling department. The manager will play a key role in internal stakeholder engagements by conducting research, performing data analysis, supporting project planning, and preparing stakeholder deliverables. This role is designed for professionals early in their careers who possess a consultative mindset, are eager to learn, contribute, and grow in a fast-paced environment.
Requirements
- Bachelor’s degree in Business, Economics, Engineering, or a related field
- 8+ years of relevant Operations and / or Continuous Improvement.
- Excellent analytical skills, as a manager will be required to analyze information from a variety of sources which can be illustrated using text, graphics, charts, and spreadsheet presentation of information in a concise and comprehensive manner
- Ability to effectively work within a team with the ability to manage workload effectively
- Excellent and strong negotiation and persuasion skills
- Sound communication skills, both written and verbal
- Ability to seamlessly work cross departmental and influence key department stakeholders
- Adequate computer knowledge, including the use of spreadsheets and databases
- Organization and self-management skills to manage and lead a project accurately and effectively
- Ability to utilize information to foster the acceptance of change or development, and the ability to influence other regions to accept new practices
- Must be willing to travel domestically and internationally (up to 25%, Mexico travel is often)
Nice To Haves
- Master’s degree or MBA preferred
Responsibilities
- Assisting in the construction and development of the workforce management tool to meet the requirements of both local and national service delivery
- Developing and maintaining effective, sound, and healthy communication with a wide range of people at various levels within the company and its customers and suppliers
- Assisting with performance management data, scorecards, dashboards, and trackers
- Identifying the issues or risks that are associated with any aspect of workforce planning cycle and its supporting data, and suggesting appropriate recommendations or improvement strategies to support or tackle these issues
- Contributing to the development and management of training packages to ensure the effective use of information to boost performance
- Assisting the organization with staff training, implementation of new software functionality, ideas, and testing
- Analyze large data sets to identify insights and support strategic recommendations as well as synthesize research findings into clear, actionable insights
- Support the planning and tracking of project timelines, deliverables, and milestones
- Help identify and resolve project issues and risks
- Continuously seek feedback and development opportunities to improve performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
