Product Operations Manager

Comcast•New York, NY

77d

About The Position

At the heart of FreeWheel's product organization, the Product Operations team is the driving force behind operational excellence and innovation. We champion best practices, foster a culture of continuous improvement, and empower product teams to deliver world-class technology - from initial concept to product sunset. We're not just about process: we're about progress. Product Operations is the catalyst that enables our teams to move faster, smarter, and more collaboratively. By designing scalable systems and tools, we create the conditions for success across the entire product lifecycle. As a Product Operations Manager, you'll play a pivotal role in shaping how our product teams operate. You'll lead high-impact initiatives within the product organization and influence our most critical cross-functional partnerships. You'll also be embedded directly with a product team, acting as a trusted partner in unlocking efficiency and clarity. This is a high-visibility role for someone who thrives in dynamic environments, loves solving complex problems, and is passionate about enabling product teams to do their best work.

Requirements

Agile Methodology
Change Management
Product Management
Product Operations
Project Management
Bachelor's Degree
5-7 Years Relevant Work Experience

Responsibilities

Serve as a business leader who drives change management, iterative process improvement, and program management.
Analyze, understand, create, define, document, iterate on, and evangelize Product Management processes and/or tools.
Partner with cross-functional teams - including Services, Support, Revenue, Strategy, and Engineering Operations - to collaboratively design and align on processes and tools required by Product Management to function effectively and efficiently.
Drive adoption and adherence to new processes with empathy, clarity, and strategic influence/influence without authority
Contribute to the Operations team strategy and planning.
Exercise independent judgement and discretion in matters of significance.
Manage work priorities independently.
Serve as a resource for colleagues with less experience.
Be available for occasional early morning or evening meetings with international colleagues.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.