Manager, Product Operations

Ford Motor • Dearborn, MI

6d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford’s Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company’s vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams. In this position... The Digital Product team is looking for a manager focused on executing a consistent operating rhythm and scaling a performance culture. You will work directly with product teams to translate data into actionable insights, providing the visibility needed to improve connected vehicle experiences and customer engagement. You will bridge the gap between data, engineering, and product leadership to provide the visibility needed to scale our connected vehicle experiences and maximize customer lifetime value.

Requirements

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience. Master's degree preferred.
• 3-5 years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
• 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

Nice To Haves

• MBA or a Master’s in a quantitative field (e.g., Data Science, Statistics, or Business Analytics).
• Experience implementing and scaling new operational processes across multi-disciplinary teams.
• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough.
• Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value.

Responsibilities

• Strategic Planning & Input: Support product teams during business planning by providing performance data and forecasting. Ensure team-level goals are aligned with broader Integrated Services KPIs
• Accountability & Operating Rhythm: Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days. Ensure data is accurate, timely, and formatted to highlight key performance drivers. Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured
• Post-Launch Performance Analysis & Insights: Conduct deep-dive analyses on newly launched features. Partner with PMs to interpret user behavior and engagement metrics, identifying specific areas for iterative improvement
• Operational Excellence & Tooling: Act as the primary administrator for the product analytics tech stack (e.g., Amplitude). Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees