Product Operations Manager

Everfox•Herndon, VA

3d•Hybrid

About The Position

We’re looking for a highly organized and execution-driven Product Operations Manager to help scale and optimize how our product organization works. In this role, you’ll ensure our teams operate smoothly day-to-day, improve cross‑functional workflows, and support the processes that bring our products to market. If you excel at organizing complex environments, improving operational efficiency, and keeping diverse teams aligned, this is a great opportunity to make a meaningful impact.

Requirements

4+ years of experience in product operations, product management, program management, business operations, or a similar role.
Strong understanding of modern product development practices and cross-functional collaboration.
Excellent communication skills with the ability to bring clarity to complex or ambiguous environments.
Strong analytical and problem‑solving skills with the ability to structure and interpret data to support operational decisions.
Comfortable working in fast-paced environments with evolving priorities.
Experience working in agile development environments and collaborating across distributed, cross-functional teams.

Nice To Haves

Experience supporting or scaling operations in a multi-product or multi-SKU environment.
Familiarity with enterprise product lifecycle management and release processes.
Experience partnering with finance, sales operations, or product marketing teams on product readiness or launch activities.
Proficiency with BI tools such as Power BI, Tableau, or Looker.
Strong documentation skills, including creating SOPs, process maps, or operational playbooks.
Experience in SaaS, cloud services, platform-oriented product organizations, cross-domain environments, or cyber security-focused product ecosystems.

Responsibilities

Run the product organization’s day‑to-day operating rhythm, including planning cycles, roadmap updates, dependency management, and status reporting.
Partner closely with product, engineering, design, marketing, sales, and support teams to maintain alignment on priorities, timelines, and deliverables.
Maintain accurate product documentation, reporting, and operational artifacts to support clarity and accountability across teams.
Support onboarding and enablement activities to ensure new team members can quickly integrate into product processes and tools.
Identify operational bottlenecks and introduce repeatable, scalable solutions that improve product delivery velocity.
Process Scaling: Map cross-departmental workflows, diagnose inefficiencies, and design scalable processes that reduce friction and improve operational efficiency.
Performance Metrics: Build and maintain dashboards and reports that provide visibility into key operational metrics and team performance.
New SKU Introduction: Coordinate the operational workflow for new SKU setup, ensuring accurate data entry, alignment with pricing and finance, and seamless activation across internal systems.