Product Operations Manager
About The Position
Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature). Specifically, you will: Become an expert in all of Pomelo’s products, and help define business processes that surround them. Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science. Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed. Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients.
Requirements
- 5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
- Passionate about the problem Pomelo is trying to tackle
- Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
- Comfortable scoping and tackling ambiguous problems
- Comfortable learning about and working across different technical systems
- Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
- Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
- A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
- Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables.
Nice To Haves
- Experience at a startup, especially during a period of rapid growth
- Experience working in healthcare or health tech
- Ability to code in at least 1 programming language
Responsibilities
- Become an expert in all of Pomelo’s products, and help define business processes that surround them.
- Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science.
- Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed.
- Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
