Product Operations Manager

Onebrief

About The Position

As a Product Operations Manager at Onebrief, you’ll be the connective tissue between customers, product, engineering, and our go‑to‑market teams. Your will help make product decisions faster, clearer, and more evidence‑based, while running crisp operating rhythms that help teams ship with confidence in high‑stakes, mission‑critical environments. This role is pivotal to our mission. You’ll collaborate across EPD and go‑to‑market, applying operational discipline to accelerate outcomes that matter for defense and coalition users.

Requirements

You must have an active SECRET clearance or higher, and be willing to travel domestically and internationally roughly 40% of the time.
You combine strategic judgment with operational excellence, balancing user empathy with data‑driven rigor. You care deeply about building tools that work in real‑world, time‑sensitive contexts.
Core skills: market and user research, data analysis, product management, program management, design thinking
Bachelor's degree or equivalent experience
3+ years in product operations, product management, or program management in B2B/SaaS
Secret clearance or higher; military, government, or national security experience preferred
Track record building 0→1 processes and scaling them thoughtfully
Experience embedded with product teams as an extension of product leadership
Analytical strength translating qualitative and quantitative data into clear recommendations
Experience with launch coordination, EAPs/betas, and customer feedback loops
AI literacy and enthusiasm for leveraging modern tools to automate and improve product operations
A bridge builder who connects strategy to execution and creates alignment across teams; comfortable creating structure amid ambiguity

Responsibilities

Own feedback collection and tooling: Synthesize voice of customer across strategic and tactical channels, routing clear insights to the correct owners. Build and maintain systems for customer feedback, product analytics, and insights generation.
Synthesize and provide customer insights: Surface patterns and opportunities from qualitative and quantitative data to inform product decisions
Establish rigorous process to understand product use: Build reliable metrics, dashboards, and reporting systems, with explicit hypotheses to measure product success and impact
Own the planning system and processes: Facilitate quarterly planning, roadmap alignment, and cross-team dependencies
Establish and maintain product operating rhythms (Linear hygiene, ticket tracking, milestone planning)
Streamline key decision points for product teams and impacted partners so decisions are timely and well‑informed
Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization
Run Early Access and beta programs that validate hypotheses and improve product quality
Maintain launch processes that let us ship with confidence and monitor impact in production
Make clear to all of Onebrief what Product is working on, why it matters, and how it's going
Process and Practices Management: Be the “PM of PMs” who reinforces consistent, pragmatic practices so teams hit milestones and maintain quality bars.
Streamlining Feedback Loops: Maintain feedback databases, coordinate interviews, and ensure signals convert into decisions and backlog changes.
Business Data and Market Intelligence: Build durable pipelines for customer and application data, both qualitative and quantitative; curate and deliver intelligence to inform prioritization and design.