Product Operations Manager

Moab•New York, NY

17d

About The Position

Moab does not have traditional Product Managers. Instead, we organize product work around clear ownership and close collaboration. Engineers own the design and implementation of solutions. Product Operations focuses on deeply understanding customer problems, synthesizing signals across the business, and helping the team align on what matters most. The Product Operations Manager’s role is to increase leverage across the engineering team — not by directing what to build, but by providing clarity, evidence, and context that make good decisions easier. You will work closely with engineers, customers, and the business operations team throughout the lifecycle of meaningful product work: from discovery, to rollout, to learning after launch. You will report directly to the CEO and operate as an individual contributor with a high degree of trust and autonomy. This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.

Requirements

Strong analytical skills with hands-on experience using SQL to answer product questions
Experience in a Product Operations or similar role at a startup
Ability to synthesize messy, incomplete inputs into clear insights
Comfort working closely with engineers
Clear written communication, especially for documentation and release notes
Strong judgment and an orientation toward impact over process
Willingness to engage directly with customers, including through support work
Interest in staying close to real-world workflows and outcomes

Responsibilities

Work alongside engineers and customers on a daily basis to understand how Moab is used in real workflows
Observe, document, and synthesize customer pain points, constraints, and opportunities
Translate qualitative insight and quantitative analysis into clear problem statements and tradeoffs
Use SQL and data analysis to surface patterns in product usage and customer behavior
Partner with engineers as they explore solution approaches, offering context and feedback
Help the team prioritize product work by grounding discussions in customer impact, evidence, and judgment
Support the rollout of larger product changes, helping ensure customers understand and adopt what’s shipped
Own product release notes and ensure changes are communicated clearly and accurately
Maintain internal documentation on best practices for using and implementing Moab
Own and evolve Moab’s customer-facing knowledge base to reflect how the product actually works
Team up with the Business Operations team to take support shifts and continuously improve how we support customers
Collect and synthesize feedback and metrics after launch to inform iteration and future work
Surface themes across customer conversations, support interactions, usage data, and internal inputs
Contribute thoughtfully and directly to discussions about focus, sequencing, and impact