Product Operations Manager

Decagon•San Francisco, CA

20d•$150,000 - $210,000•Onsite

About The Position

As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement. In this role, you will Build key processes and operating rhythms, including voice of the customer and roadmapping Bring high-quality, actionable insights from customers and data into our product development process Drive team enablement, including training, development, and tooling

Requirements

Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)
Experience building and operating effective x-org processes and rhythms
Experience managing and influencing cross-functional leaders and stakeholders
Experience working closely with PMs, Designers, Engineers, and GTM partners
Strong analytical acumen, including using quantitative and qualitative data to inform decision-making
Strong communication and relationship-building skills
Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities

Nice To Haves

A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on a generative AI product

Responsibilities

Build key processes and operating rhythms, including voice of the customer and roadmapping
Bring high-quality, actionable insights from customers and data into our product development process
Drive team enablement, including training, development, and tooling