Product Operations Manager, Growth

Upstart Inc.•San Mateo, CA

52d•Remote

About The Position

Upstart's Growth team is dedicated to creating a seamless product experience that allows customers to effortlessly discover and access Upstart's credit products, both for the first time and on an ongoing basis. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit, driving growth and unifying Upstart's product portfolio into a cohesive, multi-product marketplace. As a Product Operations Manager on Growth, you'll drive delivery for the products and platforms that power Upstart's customer growth. You'll partner closely with Product Managers and Engineering Managers to translate strategic priorities into executable plans - defining milestones, managing dependencies, mitigating risks, and ensuring cross-team alignment. You'll work across multiple squads to create transparency, improve execution velocity, and ultimately ensure we deliver measurable business impact for the Growth vertical.

Requirements

8+ years of experience leading cross-functional software delivery or platform programs, ideally spanning multiple engineering teams and products
Technical fluency - able to understand system dependencies to drive informed decisions and unblock execution
Proven ability to plan and deliver complex roadmaps, managing competing priorities while ensuring alignment across engineering, product, and go-to-market teams
Excellent communication and influence skills, with experience driving clarity and accountability across technical and non-technical stakeholders

Nice To Haves

Experience working in the Growth domain across consumer and platform facing products, preferably in highly regulated industries (financial services, healthcare, etc.)
Demonstrated ability to improve delivery velocity and operational rigor through process design, tooling, or data-driven retrospectives

Responsibilities

Drive execution across Growth team's roadmap - partner with product teams to translate strategy into actionable delivery plans, define milestones, manage dependencies, and ensure consistent progress toward business outcomes
Own cross-functional delivery - coordinate work across multiple squads (marketing platform, customer platform, shared infra) and business teams to ensure alignment and business results
Enable speed and quality in how we ship - Identify and mitigate risks early, streamline planning and release processes, and champion delivery velocity for highest impact
Establish operating rigor and visibility - create frameworks, reporting cadences, and communication rhythms that bring clarity to priorities, trade-offs, and progress for leadership and partner teams
Drive continuous improvement -analyze delivery metrics, retrospectives, and program learnings to evolve how Growth teams plan, build, and deliver

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices