Product Manager, Growth

Zapier • San Francisco, CA

12d • Remote

About The Position

Join us as a Product Manager, Growth (Revenue), and help shape how Zapier grows revenue and retains customers. Your mission: Uncover and solve revenue blockers to drive customer expansion and retention. You’ll run incremental experiments across the customer journey (trial, upsell, churn, renewals), continuously identifying new opportunities and scaling successful tests into permanent improvements. This role combines strategic prioritization with hands-on execution. You will work with a small, focused engineering team, but you won’t always need code; you’ll often use manual billing workflows, Zaps, email tools, and AI to test ideas and iterate quickly. You’ll validate your hypotheses through A/B tests and customer feedback, then roll out improvements. When foundational work is required, you’ll collaborate with feature squads to turn your wins into lasting product changes. If you love digging into revenue problems, working autonomously with data, and collaborating across teams to run experiments that improve the customer experience, we’d love to meet you.

Requirements

• You have hands-on experience with the revenue lifecycle. You bring 5+ years of product management experience. You understand SaaS or eCommerce metrics and have supported or led experimentation cycles before.
• You are a “doer” with a growth mindset. You’re comfortable pulling a CSV, fixing a Zap, or drafting your own email copy to unblock the next step.
• You put customers first. You enjoy balancing financial goals with doing what’s right for the customer and are motivated by making impactful improvements to their experience.
• You are resourceful and adaptable. You’re attuned to signals that plans need to shift and adjust your approach as new opportunities arise in a fast-changing market.

Nice To Haves

• You already use AI tools and quick prototypes to explore ideas and learn fast. Bonus: you can write simple code (e.g., SQL queries, scripts, or API calls), or are learning to with tools like Cursor.

Responsibilities

• Support the Revenue Zone experimentation practice. Define success metrics, prioritize the experiment backlog, and keep stakeholders aligned on priorities.
• Run experiments end-to-end. Own the hypothesis, design, and analysis with engineering support or no-code tools, then turn proven ideas into lasting improvements.
• Move fast, learn, and adapt. Form simple hypotheses, validate them quickly, and decide whether to scale, refine, or stop.
• Dig into the “why.” Translate customer insights into winning experiments by analyzing feedback and talking to customers about why they cancel or upgrade.
• Drive cross-functional execution. You keep experiments moving by coordinating with partners, owning the next step, and anticipating risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees