Product Growth Manager

Recidiviz•New York City, NY

10d•Remote

About The Position

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools. Please note this role is not a Product Manager and does not handle product development. About us Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making. Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward. In addition to the revenue we earn from state partners, some of the most respected philanthropists and foundations support our work. People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners. They build deep relationships with and empathy for the people we work with and the people who our mission serves, even when those two groups feel at odds. About the role We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users.

Requirements

Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.
Willing to drive: Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.
A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.
Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.
Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams.
Skilled diplomat : You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.
3+ years of relevant work experience in external-facing and/or project management focused roles

Nice To Haves

1-2 years of experience collaborating with external stakeholders
Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously
Experience working with technical teams and representing software products to users, and tech industry experience in general
Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
Corrections industry working experience
Lived experience navigating the corrections system

Responsibilities

Manage new product rollouts onsite and virtually, including training new users
Run state-agnostic broad-reaching and scaled engagement and adoption tactics
Run state-specific custom-tailored engagement and adoption tactics
Manage inbound feedback and support requests from users
Represent the company’s brand and tone in all external interactions
Track and measure the results and outcomes of all Product Growth work
Rollouts: Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it regularly, and making sure their perspectives are captured and returned to the internal team. This includes:
Define and execute a measurement plan
Go onsite to states and train users on new tools
Host virtual launch trainings
Record/create static launch materials eg training videos, posters/fliers, emails
Communicate and coordinate with state and internal counterparts
Build and execute a post-launch nurturing plan
Scaled adoption tactics : Get more bang for our buck by planning and executing creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states with live tools and can be run from your desk, including things like:
Define and execute a measurement plan
Email awareness and adoption campaigns (sendgrid experience a plus)
State wide and inter-state usage competitions
Designating and training on site representatives
Creating and distributing print materials (lob.com experience a plus)
Tailored adoption tactics: Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources, such as:
Define and execute a measurement plan
Issuing usage mandates
Building trainings into new officer onboarding
Adding entry points to the product from their intranet platforms
Enabling write-back to their systems from ours
User feedback and support : Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams. Customer support and feedback categories include:
Chat from within the product
Emails to feedback address and others
Platform configuration and optimization (Intercom experience a plus)
Volume and capacity tracking and projection

Benefits

Effective, extremely thoughtful colleagues, working together on a mission that matters
90% medical, dental, and vision insurance coverage for you and your dependents
Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
12 weeks of paid parental leave
401(k) retirement plan with 5% company match and no vesting period
Complimentary One Medical membership (depending on location)
Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
Monthly ClassPass credit for personal wellness
Free mental health support via Talkspace
Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
An annual company offsite each spring and other ad-hoc gatherings
All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit