TikTok Shop - Product Operations Manager, Category Solutions

Tiktok • Seattle, WA

62d

About The Position

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. As a Product Operations Manager on the Category Solutions team, you will be responsible for driving growth and success for our e-commerce merchants. You will leverage your expertise in market analysis, product development, and merchant operations to identify key opportunities, design tailored solutions, and champion their implementation. Your work will directly impact the performance of our merchants and the overall growth of our business.

Requirements

• 3+ years of experience in product management or product operations in the internet industry
• Proven experience in influencing product development and strategy using quantitative and qualitative market insights.
• Experience in ecommerce or working directly with merchants/sellers on similar ecommerce platforms.
• Excellent communication and teamwork skills, comfortable navigating global organizational structures and aligning objectives with cross-functional teams.
• Strong analytical skills and a bias for action, comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial and error iterations, and constantly improving.

Nice To Haves

• A Bachelor degree or a Masters degree in related fields (Computer Science, MBA) preferred.
• Social commerce experience is a plus.

Responsibilities

• Conduct quantitative and qualitative market studies to gather insights into merchants in social eCommerce across global markets.
• Collaborate with cross-functional teams, including Product Management, Design, Data Science, and Engineering, to shape the product strategy and roadmap.
• Prioritize product requirements using ROI analysis, dependency analysis, and other techniques.
• Participate in the product development lifecycle, review various artifacts to ensure quality, and participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.
• Plan and execute go-to-market activities, including product documentation, target audience activation plans, and operational support tools.
• Monitor key product performance metrics, conduct gap analysis, and drive product improvement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees