Product Operations Leader

Clay Labs • New York, NY

6d

About The Position

Clay is shipping faster, launching more products, and coordinating across more teams than ever before. As we scale, we’re hiring our first Product Operations leader to help us establish launch frameworks and ensure that what we ship creates real value for customers and the business. This role is foundational: you'll shape how we plan, how we communicate across the company, and how we scale product excellence as Clay grows.

Requirements

• 4+ years in product operations, technical program management, or a similar role where you kept cross-functional teams moving.
• Strong communication skills and can work with both technical and non-technical audiences.
• Sharp analytical and problem-solving abilities. You know when to dig deeper and when to move forward with imperfect information.
• Proven ability to influence product strategy and cross-functional decision-making, not just execute.
• Process-builder mindset so that you create systems that scale.
• Comfort in a fast-paced, high-growth environment where priorities can shift quickly.

Responsibilities

• Own the launch process - Establish a scalable launch framework that aligns EPD, Marketing, Sales, and Finance around clear goals, positioning, and success metrics. Ensure products ship smoothly and deliver value to both our customers and the business.
• Drive company-wide product alignment - Own key forums (i.e., bi-weekly required sprint demos) as moments to reinforce strategy, highlight impact, and create shared understanding across the company. Formalize and scale our product hub into a central system for planning, team updates and company visibility.
• Partner with Enablement - Make sure the GTM teams are trained on what matters most.
• Run quarterly planning - Lead quarterly planning across EPD, ensuring tight alignment between product bets, company priorities, and resource allocation.
• Be the voice of the customer - Build structured feedback loops with GTM, Sales, and Support. Synthesize insights into actionable inputs for roadmap and strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed