Product Operations Lead

LaunchDarkly•Oakland, CA

2d•$129,900 - $210,210

About The Position

We're looking for a Product Operations Lead to help our product organization run at its best. You'll report directly to our SVP of Product & Design and work at the intersection of product, engineering, design, sales, and customer success—making sure the right information reaches the right people at the right time, and that our teams can focus on building great software. We have strong product and engineering teams, solid planning rhythms, and a release process that works. What we need is someone who can take what's working, make it better, fill in the gaps, and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale. We need to person who keeps our product machine well-tuned and empowers everyone else do their best work. This is a senior individual contributor role and our first dedicated Product Ops hire. You'll be building the function itself from scratch, but you'll be doing it within a product org that already has strong foundations. As we grow, you'll likely add one or two team members over the next year. If you're the kind of person who sees friction in a process and can't help but smooth it out—and you believe AI should be doing the repetitive work that slows product teams down—this role was made for you.

Requirements

8 years of experience in product operations, program management, or a similar role in a B2B SaaS environment. You've seen what good looks like at scale.
A track record of improving how product teams work—not just running processes, but making them meaningfully better.
Deep cross-functional fluency. You can earn trust and drive alignment with engineers, designers, PMs, sales reps, and executives—without needing to own every outcome yourself.
A collaborative, enabling mindset. You thrive by making the people around you more effective, not by accumulating ownership.
Strong analytical chops. You're comfortable with data, dashboards, and using metrics to tell a story and drive action. SQL or BI tool experience is a plus.
Hands-on experience with AI and automation tools. You don't just talk about AI—you've actually used it to make teams more productive.
Excellent communication skills. You can distill complexity into clarity, whether you're writing a launch brief or presenting to the exec team.
Comfort with ambiguity. This is a new function at a company that moves fast. You'll need to figure things out as you go and be energized by that.

Nice To Haves

Experience in developer tools, DevOps, or infrastructure software. You understand how software gets built and released because you've been close to it.
Engineering background or technical degree. You can read a product spec and an architecture doc with equal comfort.
Familiarity with feature management, progressive delivery, or experimentation platforms.
Experience enabling enterprise sales teams with product positioning, competitive intel, or technical content.