Product Operations II

Axon•Scottsdale, AZ

15h•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As the Product Operations lead for Europe, you will own the readiness and early market entry of TASER products across the region — spanning both in-market support for current devices and launch preparedness for upcoming products. You will translate the realities of Europe public safety agencies into clear, actionable inputs for our product and operational plans. Partnering closely with internal teams, you’ll run structured pre-sales field trials, shape tenders and RFPs, and ensure local teams have the technical expertise, & tools to succeed. This is a highly autonomous role requiring technical mastery, market fluency, and disciplined execution. You’ll represent Europe’s needs inside TASER, balancing fast-moving field demands with what we can deliver—so launches are clean, scalable, and built to win.

Requirements

4+ years in product management and/or product operations, with direct experience engaging customers and translating field needs into clear product and readiness outcomes.
Proven ability to operate autonomously in complex, cross-functional environments and build trusted relationships with senior stakeholders across Sales, Customer Success, Sales Engineering, and Product/Engineering.
Experience supporting hardware products (devices, systems, or regulated equipment); familiarity with connected ecosystems (cloud-enabled workflows, integrations, device + software lifecycle) is a strong plus.
Customer-First Operator: Skilled at working directly with agencies, building credibility quickly, and turning real-world needs into practical action.
Technically Fluent: Able to master current and upcoming TASER products and explain value, constraints, and trade-offs with clarity to both technical and non-technical audiences.
Structured Execution: Brings rigor to readiness and trials—defining success criteria, tracking commitments, and driving follow-through across teams.
Communication and Writing Clarity: Exceptional communicator who produces crisp narratives, decision briefs, and customer-ready messaging with zero fluff.
Relationship Builder: Builds alignment through trust, strong judgment, and consistency—especially in high-stakes, fast-moving situations.
Adaptable and Resilient: Thrives amid ambiguity and change, maintaining momentum while balancing speed with accuracy.
Flexibility to travel Internationally as needed (~30-35%).

Nice To Haves

Experience supporting hardware products (devices, systems, or regulated equipment); familiarity with connected ecosystems (cloud-enabled workflows, integrations, device + software lifecycle) is a strong plus.

Responsibilities

Own Europe Product Readiness: Lead the regional readiness for new TASER products entering Europe—ensuring local requirements (training, policy, procurement, compliance realities) are defined early and fully resourced for market entry.
Be the Regional Technical Product Master: Maintain deep technical mastery of current and upcoming TASER products in Europe—serving as the trusted in-market expert.
Shape Product Strategy: Represent Europe realities in product planning & forecasts so roadmaps, launch plans, and enablement reflect regional constraints and drive real operational impact.
Bridge Sales and Product: Bring clarity and structure to fast-moving opportunities—aligning what’s promised externally with what can be delivered internally, and translating deal needs into readiness actions.
Drive Tender Success: Engage early in tenders and RFPs to shape requirements, guide response strategy, and position Axon to win high-impact opportunities across the region.
Build the Playbooks that Scale: Champion the core processes, tools, and repeatable playbooks that enable local teams to execute trials, readiness, and early lifecycle support consistently—so success doesn’t depend on a single hero.