Product Operations Coordinator

Ford • Dearborn, MI

6d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
In this position...
The Digital Cabin Product team is looking for a dynamic and innovative Product Operations Coordinator to drive strategic initiatives and foster a culture of creativity and agility. This pivotal role is for someone who has a startup mindset, thrives in ambiguity, and is passionate about transforming ideas into impactful digital products. You will be instrumental in optimizing seamless workflows, amplifying cross-functional collaboration, and driving continuous improvement within our fast-paced environment. As a Product Operations Coordinator, you will directly contribute to optimizing our product development lifecycle, from initial ideation through execution and iteration, ultimately accelerating the success of Digital Cabin and Integrated Services goals by serving as a connective tissue between technical execution and executive strategy.

Requirements

• Bachelor’s Degree.
• 2+ years of experience in project coordination, operations, or a similar role within a product-centric organization.
• 2+ years of experience navigating complex, matrixed organizations and successfully influencing cross-functional partners without direct authority.
• Exceptional interpersonal and communication skills, with a proven ability to translate complex technical updates into clear, actionable insights for diverse audiences.
• 2+ years of experience using Jira and other project management tools (e.g., Jira, Airtable, Asana, Monday).
• 1+ years of experience working with product metrics, KPIs, and dashboard creation.

Nice To Haves

• Experience in Product Operations or a Product Manager support role.
• An understanding of the automotive or connected services industry.
• Certifications in project management (e.g., CAPM, PMP) or agile methodologies.

Responsibilities

• Lead Stakeholder Management: Navigate a broad spectrum of leadership and working levels, managing diverse perspectives to build consensus, drive alignment, and ensure transparency on product priorities and progression.
• Drive Project Execution: Coordinate the end-to-end product lifecycle—from initial ideation through iteration—by tracking timelines, milestones, and deliverables for the Digital Cabin team.
• Facilitate Cross-Functional Collaboration: Partner with engineering, design, and business to gather requirements, align scopes, and streamline communication channels across the organization.
• Optimize Processes: Implement and maintain project management standards and agile methodologies to increase team consistency, efficacy, and alignment.
• Manage Tools & Data: Own the Jira environment and roadmap management, curating dashboards to track product metrics, PI (Program Increment) plans, and progress toward business goals.
• Enable Continuous Improvement: Proactively identify operational bottlenecks and intake improvement ideas to foster a culture of innovation and agility within the product team.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees