Product Coordinator

EXL

About The Position

Roles & Responsibilities Administer Adobe Workfront, including configuration, workflows, governance, templates, and user access. Design, implement, and optimize end-to-end workflows, incorporating AI-driven solutions to enhance efficiency and decision-making. Establish governance frameworks to ensure data integrity, consistency, and scalable adoption. Partner with Product Managers to prioritize and translate business needs into Workfront solutions (projects, tasks, reports, dashboards). Create and maintain user stories, requirements, and process documentation. Develop training and support materials to drive adoption and enable self-service. Analyze platform usage, performance, and AI enhancements to identify optimization opportunities. Support UAT and validate configurations against business requirements. Troubleshoot escalated issues (triage, root cause analysis) and coordinate with internal teams and vendors for resolution. Manage vendor relationships, including coordination of third-party deliverables and contract-based work. Act as a Workfront SME, guiding users and promoting best practices. Lead cross-functional collaboration and maintain strong stakeholder relationships. Requirements Proven experience administering Adobe Workfront (required); Adobe Workfront Fusion preferred. Experience implementing AI and automation within enterprise workflows. Experience in enterprise environments with complex workflows and governance. Strong ability to design and implement scalable workflow solutions. Understanding of Product Management principles with interest in growth in this area. Strong analytical, problem-solving, and troubleshooting skills. Experience managing external vendors and supporting contract-based engagements. Excellent communication and stakeholder management skills with a customer-focused mindset. Proven ability to collaborate across business and technical teams. Familiarity with tools such as Jira and Azure DevOps.

Requirements

Proven experience administering Adobe Workfront (required); Adobe Workfront Fusion preferred.
Experience implementing AI and automation within enterprise workflows.
Experience in enterprise environments with complex workflows and governance.
Strong ability to design and implement scalable workflow solutions.
Understanding of Product Management principles with interest in growth in this area.
Strong analytical, problem-solving, and troubleshooting skills.
Experience managing external vendors and supporting contract-based engagements.
Excellent communication and stakeholder management skills with a customer-focused mindset.
Proven ability to collaborate across business and technical teams.
Familiarity with tools such as Jira and Azure DevOps.

Responsibilities

Administer Adobe Workfront, including configuration, workflows, governance, templates, and user access.
Design, implement, and optimize end-to-end workflows, incorporating AI-driven solutions to enhance efficiency and decision-making.
Establish governance frameworks to ensure data integrity, consistency, and scalable adoption.
Partner with Product Managers to prioritize and translate business needs into Workfront solutions (projects, tasks, reports, dashboards).
Create and maintain user stories, requirements, and process documentation.
Develop training and support materials to drive adoption and enable self-service.
Analyze platform usage, performance, and AI enhancements to identify optimization opportunities.
Support UAT and validate configurations against business requirements.
Troubleshoot escalated issues (triage, root cause analysis) and coordinate with internal teams and vendors for resolution.
Manage vendor relationships, including coordination of third-party deliverables and contract-based work.
Act as a Workfront SME, guiding users and promoting best practices.
Lead cross-functional collaboration and maintain strong stakeholder relationships.