Product Operations Associate

Clipboard • San Francisco, CA

6d • Remote

About The Position

The Product Operations Associate role sits at the intersection of Product and Operations (as the name suggests). You’ll become an expert on nearly all parts of our product and use this knowledge to help our support, product, sales, and operations teams refine their work and serve our customers better.
Day-to-Day
Product Operations Associates have 3 core responsibilities:
The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination.
The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing.
And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you!
Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself.

Requirements

• Curiosity. You will work with almost every part of our organization, and you will encounter processes that are not optimal, instructions that are out of date, and bugs in our products. It’s part of your job to be curious enough to notice these things when you encounter them, dig deeper into why they exist, and think of something better.
• Ownership. This goes hand-in-hand with curiosity. Once you’ve found a solution for a problem, your instinct is to fix it yourself. You’ll call the customer directly, create a PR, rewrite the article, whatever is needed. And if you can’t prioritize it over your other work, you’ll put it in your backlog and message others that may be able to implement it faster.
• Clear, concise, and persuasive writing. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that product managers or operations leadership can read, understand, and implement immediately without much ambiguity.
• Basic technical/coding capabilities. You don’t have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality.

Responsibilities

• Making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination.
• Supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing.
• Flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees