Product Operations Associate - Counter Intrusion

Anduril Industries•Costa Mesa, CA

1d•$98,000 - $130,000

About The Position

As part of the Counter Intrusion product operations team, your mission is to do whatever it takes to maintain the health of our deployed Counter Intrusion technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

Requirements

3+ years of customer/technical support with a focus on final-tier customer concern support a plus.
Demonstrated experience as a self-starter, able to find and resolve issues on your own.
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system.
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
Confident with navigating ambiguity and crafting new ways of doing things.
Excellent written, visual, and verbal communication skills.
Eligible to obtain and maintain an active U.S. Secret security clearance

Nice To Haves

Prior military or government agency exposure/experience.
Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira.
Experience with on-call support operations and working in limited risk tolerance production environments.
Willingness to work non-standard hours and weekends.

Responsibilities

Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations
Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution
Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams
Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline
Interface with internal operations and product teams to identify and solve system or product reliability issues
Support Anduril’s global customers through proactive communications and detail-oriented execution
Propose process and product improvements based on customer feedback and available metrics/analytics
Perform maintenance on Anduril hardware through use of Linux command line function

Benefits

Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.