Product & Operations Assistant

School Outfitters • Cincinnati, OH

38d • Hybrid

About The Position

The Product Team Assistant plays a key role in driving the growth and success of SO Exclusive Brands and branded products to meet customer demand. Responsible for coordinating projects and managing timelines to support the timely and efficient execution of new product additions. Accountable for maintaining data accuracy and consistency across systems. Collaborates closely with teams across the organization to develop and implement swift, strategic solutions that improve product performance, enhance customer experience, and help position SO to win new business and strengthen existing relationships. Provides flexible cross-functional backup support for operational areas as needed.

Requirements

• Proven ability to thrive in a fast-paced, customer-focused environment while managing multiple priorities and projects.
• Strong commitment to delivering exceptional service through clear and professional communication.
• Demonstrates success in collaborating across departments and working cross-functionally to achieve shared goals and develop timely solutions that position SO to win.
• Proactive and self-motivated, with a strong sense of ownership and initiative.
• Excellent organizational skills and attention to detail, ensuring accuracy in all aspects of work.
• Creative problem solver with strong critical thinking skills and a customer-first mindset.
• Skilled in building positive relationships and fostering teamwork across diverse groups.
• Proficient in Microsoft Excel and comfortable using data to guide decisions and audit processes.
• Effective time management skills with the ability to work independently and collaboratively to meet deadlines.
• Comfortable with adapting to shifting business needs.
• Flexibility to step outside of standard processes to support customer outcomes and team success.

Responsibilities

• Adds and maintains suppliers and products in BOSS, including product layout, accurate pricing and merchandising data.
• Communicates with all relevant departments regarding new product launches and category updates to ensure that they are delivered complete and on time.
• Supports Front Line Team with availability or sourcing availability of product.
• Primary internal contact for product and Supplier related questions.
• Maintains all relevant database information related to products and ensures that all parties are aware of any changes (i.e. cost, product specifications, shipping information, lead times & data discrepancies)
• Regularly participates in communication with branded vendors.
• Communicates to management changes with vendor contracts, contacts, and promotions.
• Prepares various reports and research for the use of the team.
• Leads and lives by the BERPL Values.
• Continuously seeks opportunities for innovation and efficiency, to help provide exceptional service and value to both customers and internal teams.
• Supports cross-functional initiatives and tasks as needed, including: Backup phone support for the Customer Relations team Assistance with receiving or signing for deliveries Participation in cross‑team problem-solving or process‑improvement efforts Backup support for Volume Discount and Freight Queues

Benefits

• Employee Ownership (ESOP): Share in the success you help create.
• Culture that Wins: Values‑driven, collaborative, and focused on growth.
• Flexibility: Primarily on-site with flexibility for remote work on Thursdays and Fridays
• Location: Norwood, Ohio
• Recognition: Proud recipient of Top Workplace honors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed