Product Operations Analyst (Risk & Controls)
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Product Operations Analyst (Risk & Controls) will play a vital role in safeguarding the health and stability of AXP’s Consumer Banking products by executing analytical monitoring routines, identifying emerging risks, and supporting structured investigations and escalations. This analyst will partner closely with Product Management, Technologies, Servicing, Compliance, and Control Management to ensure early detection of issues, clear problem definition, and timely remediation. This role is an excellent opportunity for a detail-oriented and analytically minded professional interested in product governance, operational risk, and data-driven issue detection. The analyst will contribute directly to maintaining strong customer protections and upholding Amex’s reputation for trust, service, and operational excellence.
Requirements
- 1–3 years of experience in product analytics, operations, issue management, risk/control monitoring, or a related field.
- Strong analytical skills with the ability to identify anomalies, patterns, and root causes in data.
- Familiarity with (or interest in learning) product governance, issue management frameworks, or compliance requirements.
- Comfortable working with data tools (e.g., SQL, Excel, dashboards) and partnering with engineering/technical teams.
- Strong organizational skills with the ability to manage multiple monitoring routines and deliverables.
- Excellent written and verbal communication skills, with the ability to document findings clearly and succinctly.
- Demonstrated problem-solving mindset, attention to detail, and willingness to dive deep into ambiguous or complex issues.
- High level of collaboration and ability to work effectively across functions and levels.
Responsibilities
- Execute recurring product monitoring routines including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting.
- Analyze data to detect anomalies, emerging trends, and potential risk signals.
- Validate monitoring results, document findings, and escalate concerns appropriately.
- Support investigations into customer, operational, and technical anomalies.
- Prepare clear documentation of problem statements, impacts, timelines, and root cause hypotheses.
- Raise INCs to Technology and Operations partners as needed and track progress to resolution.
- Assist with drafting and maintaining issue management documentation (e.g., impacts, action plans, customer remediation details).
- Contribute to monthly reporting packages summarizing portfolio monitoring results, escalations, and risk themes.
- Maintain high-quality documentation across monitoring routines, issue logs, and governance artifacts.
- Support preparation for governance forums by assembling data, insights, and storylines.
- Assist in refining monitoring routines, analytical methods, and documentation standards.
- Help identify opportunities to streamline processes and strengthen product control health.
- Demonstrate strong curiosity, structured problem-solving, and attention to detail in daily work
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
