Product Manager

Rakuten • San Mateo, CA

406d • $96,443 - $163,680

About The Position

The Product Manager role at Rakuten involves overseeing the Experience Platform team to enhance the capabilities of the platform that powers Rakuten Rewards. This high-impact position requires collaboration with cross-functional teams to evolve market-leading offerings and ensure the platform meets the needs of various stakeholders, particularly in areas such as accessibility and event logging.

Requirements

• 2-3 years of experience in product management or equivalent, focusing on integrated backend systems, APIs, or related areas.
• Bachelor's degree in computer science, engineering, or a related field.
• Experience delivering on projects that benefit cross-functional teams in a collaborative manner.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong self-problem-solving and analytic skills.
• Experience working in a fast-paced, dynamic environment.
• Experience with software development and agile methodologies and tools.
• Comfortably self-reliant in performing analysis to drive data-informed decisions.

Nice To Haves

• Experience dealing with accessibility, WCAG standards, and related implementation across applications.
• Working knowledge of Java, Groovy, iOS & Android development.
• Working knowledge of JIRA and Confluence.
• Familiarity with SQL query on PostgreSQL.

Responsibilities

• Own the platform feature requests from various stakeholders, especially in the areas of accessibility, event logging, and platform extensibility for cross-tribe applications.
• Gather requirements and prioritize the requests based on business impact.
• Assess the projects with the engineering team for sizing/scoping and feasibility analysis.
• Translate feature requests into technical requirements by conversing at a functional and technical level with engineering.
• Identify and execute opportunities to create self-service tutorials or AI-powered documentation for platform users.
• Collaborate closely with other tribes to identify broader applicability of features and shape requirements that solve in a general and scalable fashion.

Benefits

• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees