Product Manager

T-Mobile US • Bellevue, WA

397d • $100,100 - $180,600

About The Position

The Product Manager at T-Mobile USA is responsible for building and executing a roadmap for the T Life super app, focusing on enhancing the digital experience for customers. This role involves collaborating with cross-functional teams, managing product backlogs, and ensuring the delivery of high-quality products that meet customer needs. The position requires a blend of technical expertise, customer advocacy, and a growth mindset to navigate challenges and drive product success.

Requirements

• 4+ years of experience working in technical product management or similar technical roles, with a preference for mobile applications and e-commerce products.
• Bachelor's degree in technology field, or equivalent experience is preferred.
• Demonstrated contribution towards solving real problems through a data driven, iterative, technological solution.
• Past success solving customer experience problems by diving deep into data.
• Growth mindset: Always learning and curious.
• Ownership mentality: Strive to deliver outcomes aligned with broader team and company strategy.
• Collaborative: validated ability to work constructively with diverse skills of team members.

Nice To Haves

• Experience with Jira
• Experience in mobile applications and e-commerce products.

Responsibilities

• Maintain product roadmap of quarterly deliverables to support product, platform and business strategy.
• Own delivery on your platform roadmap end to end for dedicated pod of platform and mobile app engineers.
• Document high level needs, then write detailed JIRA Stories.
• Write bug tickets and dev tasks as needed.
• Attend daily standup to answer questions, unblock engineers, and negotiate tradeoffs with engineering.
• Communicate update requirements with cross-functional team members and build consensus towards an outcome driven experimentation approach.
• Dive deeply into technical troubleshooting, including reviewing operational data, when necessary, to keep the team on track.
• Dedicate time to understand customers, actively meeting with them to build deeper empathy and understand their needs and priorities.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Owns and manages product backlog and priorities with our business and technology partners.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance.
• Works with outside partners and other third parties.
• Communicates technical challenges to customers and makes educated trade-off decisions based on those challenges.
• Accountable for product quality and performance in production environment.
• Accountable for product team response in event of critical or high impacting defect, including communications to collaborators at all levels.

Benefits

• Paid parental leave
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• Life insurance
• Childcare
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree