Product Manager

SEKO Logistics • Schaumburg, IL

9d • $80,000 - $115,000 • Onsite

About The Position

About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level. KEY ACCOUNTABILITIES INCLUDE: Demonstrate a full grasp of SEKO’s business model, sales process, distribution channels, supply chain, and profitability levers and drive improvements to them. Craft product development strategy based on consumer research, analytical data, user engagement statistics, transactional history and more. Develop and implement product strategies consistent with company vision Ensure a balanced portfolio with new opportunities to innovate and grow. Continually monitor portfolio (what is working, what is not, why, and what are we doing about it) Define and analyze metrics that inform the success of products Actively engage in discussions and business management with alliances and partnerships Establish a deep and active understanding of the competition (with respect to products, strategy, service programs, relationships, business models, etc.) Working hand in hand with a dedicated development team and tracking closely the progress of the product and feature development to deliver in time, quality, and budget Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Other duties as assigned by management.

Requirements

• CargoWise Authority: Must have 3+ years of experience managing CargoWise in an administrative capacity. Must possess sufficient knowledge of system configuration to handle L2 troubleshooting.
• SQL Proficiency: Must be comfortable reading and writing SQL code to query databases, validate data structures during debugging, and assist with advanced reporting or integration issues.
• Problem-Solving Methodology: Demonstrated ability to diagnose multi-layered application issues. Move beyond simple fixes by identifying the underlying cause of recurring L2 support tickets. Implement permanent configuration or process fixes to reduce ticket volume over time.
• Programme Enablement: Must have experience managing technical solutions for programs, including a track record of implementing new systems and resolving critical operational blockers.
• Product Mindset: Strong analytical skills with the ability to use data to drive prioritisation. Must be able to balance the immediate needs of L2 support escalations against the long-term requirements of the strategic roadmap.
• Confident Communication: Must possess an assertive and direct communication style. The ability to manage expectations, say "no" to low-value requests, and present clear ROI cases to executive leadership is essential.
• Leadership & Collaboration: Demonstrated experience leading high-functioning, cross-functional project teams. Must be able to establish effective working relationships with internal technical resources and external partners to speed up conflict resolution.
• This role requires a basic standard of physical health and fitness, including: good vision, good hearing, and mobility ability to get to the office locations as required without company assistance strong command of the English language

Responsibilities

• Demonstrate a full grasp of SEKO’s business model, sales process, distribution channels, supply chain, and profitability levers and drive improvements to them.
• Craft product development strategy based on consumer research, analytical data, user engagement statistics, transactional history and more.
• Develop and implement product strategies consistent with company vision
• Ensure a balanced portfolio with new opportunities to innovate and grow.
• Continually monitor portfolio (what is working, what is not, why, and what are we doing about it)
• Define and analyze metrics that inform the success of products
• Actively engage in discussions and business management with alliances and partnerships
• Establish a deep and active understanding of the competition (with respect to products, strategy, service programs, relationships, business models, etc.)
• Working hand in hand with a dedicated development team and tracking closely the progress of the product and feature development to deliver in time, quality, and budget
• Participate in the development of a safe and healthy workplace.
• Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Own the Product Roadmap: Define and maintain the CargoWise development strategy.
• Create a transparent rolling roadmap that aligns system capabilities with broader business objectives.
• Keep abreast of new application features, ensuring that they are well understood and taken on by the business as appropriate.
• Act as the gatekeeper for the platform.
• Collaborate with stakeholders to gather requirements, writing detailed user stories and acceptance criteria to prioritise high-value features over low-impact changes.
• Orchestrate the deployment of new features and configuration updates to a regular release cycle, ensuring rigorous User Acceptance Testing (UAT) in sandbox environments prior to production release if required.
• Maintain global consistency in configuration to prevent gaps between international operating units.
• Support technical incidents that the L1 desk cannot resolve independently.
• Ensure service continuity and rapid communication in the event of outages.
• Devise data-driven methods to monitor system usage and proactively audit and enhance the same.
• Lead on changes through proactive training pathways and transparent communication (SOPs, Release Notes) to support user readiness.
• Ensure adherence to legal guidelines and internal governance frameworks.
• Apply and practice unit rules and regulations and comply with contractual requirements and handbook policies.
• To apply and practice Health and Safety instructions and regulations
• To apply all Statutory requirements as instructed
• Always promote exemplary customer service
• Undertake a programme of personal development in line with the company process
• To protect and ensure the security of the building and the goods and items within it.
• Undertake any other duty deemed reasonable by your manager

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Savings Plan (401k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees