Expert, Product Manager

Jobs at Pacific Gas And Electric Company•Oakland, CA

2d•Hybrid

About The Position

This role works with business partners to create product plans and bring new features to the market as part of an Agile team. It manages day-to-day operations for the PG&E Report It app and website. This role drives cross-functional collaboration to ensure compliance with regulatory requirements, deliver a seamless user experience, and support operational readiness. This role will work closely with the Digital Strategy team, which oversees PG&E’s customer-facing digital products, including pge.com. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. A reasonable salary range is: Bay Area Minimum: $122,000 Bay Area Mid-Point: $158,000 Bay Area Maximum: $194,000 &/OR CA Minimum: $116,000 CA Mid-Point: $150,000 CA Maximum: $184,000 This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. This position follows a hybrid work model, requiring employees to report to their assigned office location at least one day per week. The remaining days may be worked remotely, depending on business needs. The headquarters is located in Oakland, CA.

Requirements

Bachelor’s Degree in Business, MIS, or other related fields or equivalent work experience.
8 years product management, customer experience or business analyst experience
Ability to travel up to 15 percent of working time

Nice To Haves

Deep customer focus
Experience with internet website domains
Experience in mobile app design
Experience in E-Commerce
Experience with cross channel analytics
Experience working with contact centers or omnichannel support
Experience with Adobe or other web analytics packages
Experience with the Agile methodology
Ability to sell a vision and translate highly complex concepts into stories for those not versed in technical terminology
Experience with usability testing and/or UX design principles for mobile responsive web

Responsibilities

Define and execute the product vision for Report It program, ensuring alignment with PG&E’s safety objectives and CPUC mandates.
Develop and maintain the roadmap for new features, enhancements, and integrations.
Incorporate customer feedback and analytics into product improvements.
Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering).
Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities.
Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption.
Prioritize and implement new features.
Monitor performance metrics and customer satisfaction to identify improvement opportunities
Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns).
Act as the primary liaison between technical teams and business units, translating needs into actionable product features.
Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards)
Define and maintain the Report It program roadmap within Salesforce Service Cloud and related modules.
Ensure Salesforce is configured to capture customer-reported hazards, outages, and safety concerns efficiently.
Oversee customization of objects, fields, workflows, and automation to align with PG&E’s operational needs.
Configure Salesforce to meet regulatory requirements for incident tracking and reporting
Act as the Salesforce subject matter expert for PG&E’s Report It program.
Train internal teams on Salesforce functionality and reporting workflows.
Work with vendors, consultants, and Salesforce support to optimize system performance
Gather feedback from customers and employees to refine Salesforce features.
Stay current with Salesforce releases and recommend adoption of new capabilities and process improvements