Product Manager
About The Position
As the Product Manager, you will be responsible for defining and executing the strategy, roadmap and delivery of resident and homeowner-facing digital products, including HODA (Homeowner Digital Assistant) and related platforms. This role focuses on improving the resident and homeowner experience through technology solutions that support community operations and enhance service delivery. The Product Manager will collaborate with cross-functional teams such as engineering, UX/UI, marketing, and operations to ensure digital products meet business requirements, technical standards and user needs. This position plays a key role in developing innovative property management technology that improves resident engagement, empowers community boards, and enables associates to better support the communities they serve. Compensation: $120k+ annually, depending on experience FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Requirements
- Strategic thinker with strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Deep understanding of user experience principles and customer-centric design
- Able to balance short-term priorities with long-term vision
- Bachelor's degree in computer science, Information Technology, Business, or related field (MBA a plus)
- 3+ years of experience in product management, preferably in SaaS, AI, or consumer-facing digital products
- Proven track record of delivering successful digital products in a fast-paced environment.
- Experience with Agile methodologies and tools (Azure DevOps, Jira)
- Familiarity with AI technologies, LLMs, and conversational interfaces (strongly preferred)
- Sit at a desk for extended periods of time
- Superior manual dexterity skills
- Able to lift up to 30 pounds
- Walk and move throughout the community areas and facilities
Nice To Haves
- Experience in property management or real estate technology preferred
- Certified Scrum Product Owner (CSPO) or similar Agile certification is a plus
Responsibilities
- Define and own product vision, strategy, and roadmap for resident and associate experience platforms
- Conduct market research, competitive analysis, and gather user feedback to inform product decisions
- Translate business needs and user insights into actionable features and enhancements
- Partner with UX/UI teams to design intuitive, engaging experiences
- Manage and prioritize product backlog; lead Agile ceremonies (planning, stand-ups, reviews, retrospectives)
- Define and track KPIs to measure product success and adoption
- Collaborate with engineering for timely, high-quality delivery of initiatives
- Conduct discovery sessions with residents, board members, and associates
- Champion innovation in AI-driven digital assistants and conversational interfaces
- Communicate product updates, roadmap changes, and milestones to stakeholders and leadership
- Support go-to-market strategies and product messaging in partnership with marketing teams
- Monitor product performance and drive continuous improvement through data-driven insights
Benefits
- 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Real Estate
Number of Employees
5,001-10,000 employees
