Product Manager

FirstService Corporation•Irvine, CA

27d•Remote

About The Position

The Product Manager is responsible for defining and executing the strategy, roadmap, and delivery of associate-facing digital products, including Cyan and other internal platforms. This role focuses on enhancing the associate experience by developing technology solutions that improve internal workflows, support operations teams, and increase overall organizational efficiency. The Product Manager will work closely with cross-functional teams such as engineering, UX/UI, marketing, delivery, PMO, and operations to ensure that internal digital products meet business requirements, align with technical standards, and address the needs of associates and internal stakeholders. This position plays a key role in driving innovation in property management technology and enabling teams to better support the communities we serve.

Requirements

Strategic thinker with strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Deep understanding of user experience principles and customer-centric design
Able to balance short-term priorities with long-term vision
Bachelor's degree in computer science, Information Technology, Business, or related field (MBA a plus)
3+ years of experience as a product owner or product manager, preferably in SaaS, AI, or digital products
Proven track record of delivering successful digital products in a fast-paced environment.
Experience with Agile methodologies and tools (Azure DevOps, Jira)

Nice To Haves

Experience in property management or real estate technology preferred
Certified Scrum Product Owner (CSPO) or similar Agile certification is a plus
Adaptable, with the ability to adjust to shifting priorities and demands
Familiarity with AI technologies, LLMs, and conversational interfaces (strongly preferred)

Responsibilities

Define and own product vision, strategy, and roadmap in collaboration with stakeholders and product team members for associate experience platforms
Conduct market research, competitive analysis, and gather user feedback to inform product decisions
Partner with UX/UI teams to design intuitive, engaging experiences
Manage and prioritize epics and features by collaborating with business and technology teams and participating in planning ceremonies
Define and track KPIs to measure product success and adoption
Collaborate with engineering and delivery teams for timely, high-quality delivery of initiatives
Conduct product discovery through user interviews, surveys and analytics and actively engage with stakeholders
Champion innovation in AI-driven digital assistants and LLM models
Communicate product updates, roadmap changes, and milestones to stakeholders and leadership
Support go-to-market strategies and product messaging in partnership with marketing teams and operations
Monitor product performance and drive continuous improvement through data-driven insights
Communicate and articulate product vision to stakeholders and internal teams (engineering, data, design). Lead cross-functional teams through the product development lifecycle, from concept to launch to post-launch optimization
Stay informed about industry trends, emerging technologies, and customer needs to inform future product development efforts. Represent the company at industry conferences and events to build relationships, share insights, and stay informed on emerging trends
Drive continuous improvement through iteration and experimentation, using data-driven insights to optimize product performance
Ensure the products and features effectively solve customer problems and deliver value to end-users
Manage all aspects of in-life product, including customer feedback, issues, and needs