Product Manager

Fourth•Austin, TX

8h•Remote

About The Position

Fourth the leading AI innovator for restaurant and hospitality back-office solutions. Our cutting-edge platform helps businesses optimize operations, reduce waste, manage labor costs, ensure compliance, and enhance profitability through AI-driven insights and automation. We’re passionate about transforming how restaurants and hotels manage their operations — and we’re growing fast. Interested in joining our smart, fun, and talented team? Position Overview We’re looking for a talented and driven Product Manager to help execute the future of our AI-driven Workforce Management suite. The role spans a mixture of legacy, flagship, and growth platforms, requiring hands-on ownership across products at very different stages of maturity. Success will depend on the ability to navigate technical constraints, competing priorities, and high customer impact, while still moving the platform forward. This role will work across multiple product solutions and put you directly with customers looking to develop paid solutions to specific needs in their business. You’ll work cross-functionally with engineering, design, data science, and customer teams to build intuitive, impactful solutions that solve real-world problems for restaurant and hospitality operators. This is a great opportunity for a product thinker who thrives on customer empathy, collaborative delivery, and making a tangible impact in a fast-paced environment.

Requirements

3 - 5 years of experience in product management, ideally in SaaS or enterprise software
Proven track record of delivering successful features or products in cross-functional teams
Strong analytical thinking and problem-solving skills, with a user-first approach to product decisions
Excellent verbal and written communication skills, with the ability to collaborate across technical and non-technical teams
Experience working in Agile environments, with comfort in sprint planning, user story writing, and backlog management
Interest in the restaurant and hospitality industry and a passion for improving operational workflows through technology
Willingness to collaborate and travel across global teams and time zones when needed

Nice To Haves

Experience working with AI-powered tools, forecasting systems, or operational platforms is a plus
Experience within hospitality or retail tech
Familiarity with frameworks like Scrum or SAFe Scaled Agile Framework)
Exposure to working on AI-driven products or features (e.g., forecasting, alerting, automation)
Experience conducting user research, analyzing usage data, and applying insights to product decisions

Responsibilities

Collaborate with the Director of Product to translate the product vision and strategy into clear, actionable roadmaps.
Own the delivery of key initiatives and feature enhancements, ensuring alignment with user needs and business goals.
Prioritize the product backlog based on customer feedback, data insights, and commercial value.
Work closely with engineering, design, QA, and data teams to define user stories, write requirements, and ensure features are delivered to a high standard.
Support cross-functional alignment by clearly communicating priorities, dependencies, and delivery timelines.
Deliver solutions, documentation and training that empower customer-facing teams to support our customers.
Engage regularly with customers, users, and internal teams to deeply understand pain points, workflows, and opportunities for improvement.
Support competitive and market analysis to inform product decisions and maintain differentiation.
Take ownership of day-to-day product development activities, including refinement sessions, sprint planning, and OAT.
Ensure new features are clearly documented, tested, and meet acceptance criteria before release.
Define and track key success metrics for product features and releases.
Track outcomes post-launch and drive iteration where needed
Analyze usage patterns and feedback to continuously improve the product experience and value delivered.
Provide regular updates to the Director of Product and key stakeholders on progress, risks, and results.
Act as a passionate advocate for the product both internally and externally, ensuring consistent messaging and positioning.
Escalate trade-offs and risks with clear recommendations