Product Manager

GO Solutions•Michigan City, IN

39d

About The Position

About Go Solutions Go Solutions is committed to empowering school districts across the US with innovative solutions that positively impact student success and their school communities. Our IEP, Medicaid software, and customer success team help districts maximize participation in Medicaid reimbursement programs and provide exceptional experiences for all students. About the Opportunity We are seeking a strategic, customer-focused, and collaborative Product Manager to join our team. Reporting to the General Manager, the Product Manager owns product prioritization and roadmap decisions, translating customer and business needs into clear product direction and actionable requirements aligned with the overall business plan. This role partners closely with Engineering, Implementation, Customer Support, QA, Sales, and Marketing to ensure the product roadmap reflects customer needs, business goals, and operational realities. The Product Manager plays a critical role in shaping product direction, driving clarity across teams, and ensuring informed tradeoffs between customer impact, delivery effort, and business priorities. If you’re passionate about building products that solve real problems, balancing customer needs with business goals, and leading through influence and insight, we’d love to meet you. Job Description: In this role, you will:

Requirements

3+ years of product management experience, preferably in a SaaS or technology environment.
Experience working cross-functionally with Engineering and customer-facing teams, with the ability to align stakeholders without direct authority.
Strong communication, listening, and organizational skills, with the ability to synthesize diverse inputs into clear product decisions.
Experience with problem framing and product discovery, including validating solutions before development.
Strong data-driven prioritization skills, using analytics to inform product decisions and tradeoffs.
Strategic mindset with the ability to balance near-term delivery with long-term product direction.
Demonstrated execution leadership, ensuring clarity and momentum from discovery through delivery.
Strong ability to translate complex requirements into clear, actionable documentation.
Ability to prioritize effectively in a fast-paced, evolving environment.
Familiarity with agile development practices and common product management tools.
Travel required (approximately 20%).

Nice To Haves

Product management certification (e.g., Certified Product Manager).
Background or certification in business analytics or data analysis.
Agile or Scrum certification.
UI/UX training or experience supporting discovery and usability testing.

Responsibilities

Own and maintain the product roadmap, ensuring alignment with company goals, customer needs, and regulatory requirements.
Identify, evaluate, and prioritize product initiatives based on customer insight, data analysis, and strategic objectives.
Balance short-term enhancements with long-term product vision and platform sustainability.
Communicate product priorities, rationale, and tradeoffs clearly to internal stakeholders.
Conduct on-site visits to customer school districts to observe real-world workflows, processes, and product usage, in collaboration with Customer Support.
Analyze customer feedback, support trends, product usage data, and on-site observations to develop a deep understanding of customer needs, pain points, and use cases.
Build and maintain strong customer relationships to understand evolving needs and long-term challenges.
Stay informed on market trends, competitive landscape, and regulatory changes that may impact the product.
Translate customer, business, and market insights into clear, well-defined product requirements.
Define and validate acceptance criteria to ensure shared understanding of scope and success across teams.
Partner with Engineering and QA throughout development and testing to support feasibility, quality, and release readiness.
Participate in release planning and post-release evaluation to assess outcomes and inform future prioritization.
Serve as a key liaison across Product, Engineering, Sales, Implementation, and Customer Support, gathering and synthesizing input to inform product decisions.
Provide clear guidance to Implementation and Customer Support teams on product functionality, changes, and new features.
Ensure smooth handoffs of new features and enhancements to customer-facing teams, supporting effective adoption and customer outcomes.
Share customer insights and product learnings with leadership to inform product and process improvements.