Product Manager

Calm.com•Minneapolis, MN

3d•Remote

About The Position

Calm is a leading consumer mental health company on a mission to support everyone on every step of their mental health journey. Known for its flagship consumer app—ranked #1 in its category with over 180 million downloads and availability in seven languages across 190 countries—Calm helps people sleep better, stress less, and live more mindfully through content and tools from experts and beloved celebrity voices. Building on this foundation, Calm has created a broader portfolio including evidence-based solutions like Calm Health, offered through employers, health plans and providers, designed to expand access to mental health and sleep support, boost benefits engagement, and drive positive health outcomes. Today, Calm supports more than 3,500 organizations and reaches over 17 million covered lives through Calm Health. Calm has been recognized as a TIME100 Most Influential Company and one of Fast Company’s Brands That Matter. Learn more at calm.com. As a Product Manager, you are passionate about mental health and driving meaningful change This role will primarily focus on building new product capabilities for Calm Health laying the foundation for future expansion. We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered. You will drive growth and scale for Calm Health by leading the development of new product capabilities that expand Calm’s mental health solutions to support enterprise customers of all shapes and sizes. You will work closely with our internal Engineering, Design, Data, Sales, User Acquisition, Marketing, and Content teams to drive and execute on a product roadmap to drive new customer growth, user activation, and continued user engagement. You’ll also partner closely with our customers and gather external customer feedback to influence our product roadmap, while driving scalability of the Calm Health solution. More broadly, you’ll develop and test hypotheses to deepen the engagement of the Calm Business and Health user base. You’ll be a product leader that collaborates across the company to meet key objectives strategically and effectively.

Requirements

Passion for creativity, innovation and building great products, including those with a B2B2C focus
Knowledge and experience working with technical systems that power B2B2C products (e.g. eligibility, SSO, SFTP)
Strong ability to analyze user data and extract business requirements from multiple stakeholders and transform them into usable and elegant product specifications
Deep knowledge of B2B2C product KPIs and customer personas
Technically conversant (e.g. comfortable with APIs) and able to collaborate easily with cross-functional partners
Detail-oriented, organized, and comfortable managing multiple workstreams in an ambiguous, evolving product environment
Confident presenting to senior leaders and external partners
5+ years in a Product Management (or related) experience
Proven experience leading end-to-end product development as the primary product owner
Proven ability to manage complex requirements from discovery through execution
Experience working with external customers and requirements gathering

Nice To Haves

Experience building B2B2C workplace products
Experience building digital health or mental health products
Experience working with health insurance systems and regulated environments

Responsibilities

Serve as the Product Lead for a new Calm Health product area, owning vision, strategy and execution
Conduct end-user research and client research to deeply understand needs and pain points
Gather qualitative and quantitative feedback from customers, sponsors, and internal teams to inform the roadmap
Ensure solutions remain user-centric, clinically thoughtful, and aligned with Calm’s mental health lens.
Partner with User Research and Design to deeply understand customer and end-user needs and create rapid prototypes to test effectiveness of proposed solutions
Prioritize features, build consensus, and coordinate product development with a team of experienced engineers to ship high-quality experiences
Partner with Customer Success and Customer Experience teams to collect qualitative and quantitative feedback to influence the product roadmap
Manage a product roadmap and execute on product features; set priorities, goals and track deliverables to drive product strategy forward
Build external partnerships and influence: collecting external feedback to influence scaling our products and platforms to deliver a consistent, engaging, world class experience across our diverse user base
Create PRDs that succinctly explain a feature’s job to be done, the market opportunity, how success will be measured, and the requirements necessary to ship/iterate
Leverage AI to enhance day-to-day workflows and in-app experiences without compromising trust or care quality.