Product Manager

Bright Horizons•Newton, MA

22h•$95,000 - $135,000•Hybrid

About The Position

The Product Manager is a dynamic, high-energy Product Manager with a sound business acumen and passion for building great software. The ideal candidate thrives in a fast-paced environment, loves solving complex problems, and is motivated by working on products that help people achieve their educational and family care goals while optimizing backend case management data and workflows. We’re looking for someone with a proven track record of being able to uncover product opportunities, propose solutions, plan, and deliver measurable results. This role interacts regularly with cross-functional teams including Engineering and Operations and requires the ability to communicate succinctly and effectively. This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

Bachelor's Degree
3 years of experience working in a Product role
In lieu of Product specific experience, 3 years working within a software delivery organization in an Engineering, Support, Business/Systems Analyst or UX design role, may be considered
Strong project management, organizational skills, and an understanding of how to develop functional requirements and user stories.

Nice To Haves

Experience with SaaS-based solutions preferred
Experience working on workflow -driven systems (e.g., CRM, case management, ticketing, service platforms, or operational tools)
Managed healthcare, benefits, and/or outsourcing service experience a plus
Experience with software project management tools, preferably Azure Dev Ops ADO
History of proven results delivering high quality, customer-driven products on time
Exposure to contact center, concierge-like service operations, or customer support environments preferred.
Goal-oriented, must be able to demonstrate success - meeting and exceeding business objectives.
Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities.
Self-starter with ability to drive decisions and lead projects from start to finish
Exceptional decision-making, prioritization, and time management skills.
Strong written and verbal communication skills.
Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients
Adaptability to work in a fast-paced and constantly changing environment.

Responsibilities

Partner with business stakeholders to document and analyze current service workflows and identify opportunities for creating efficiencies.
Define concierge workflows and supporting case‑management processes, including care‑plan creation and sharing, routing and escalation logic, SLAs, automation, reporting, and integration with adjacent applications.
Gather and prioritize product requirements to create in support of product roadmap.
Translate market requirements into functional specifications (user stories).
Coordinate closely with Engineering to translate business requirements into scalable, high-quality solutions.
Define and prioritize a product backlog.
Manage lifecycle of the product from market requirements to product release, implementation, adoption, and iteration.
Communicate effectively with engineering, sales, marketing, implementation teams and leadership to ensure business and customer goals are met.
Utilize data to understand customer needs and behaviors as well as business objectives and enable the team to transform that knowledge into product enhancements and new features.
Define and track operational metrics impact.
Conduct competitive research and analysis.