Product Manager

PAR Technology•New Hartford, NY

31d•Remote

About The Position

We are seeking an experienced Product Manager to join our team in building the next generation of PAR OPS, PAR’s Back of House & Restaurant Operations Platform. The ideal candidate will have experience autonomously delivering user value, aligned with strategic vision and goals, in an agile environment. In this role, you will work closely with the Director of Product to develop and execute product strategies, ensuring high value solutions for the evolving restaurant technology market. The successful candidate continuously defines priorities and focuses on maximizing the value of the product as the leader of one or more scrum teams. With a focus on delivering solutions to market problems, you will balance stakeholder and customer needs, manage expectations, and provide visibility of your team priorities, sprint objectives, and commitments.

Requirements

2-5+ years as a software/digital product manager, preferably at a SaaS or enterprise software company or 5+ years in restaurant operations, using/administrating technology inclusive of POS and Back Office
Experience with geographically distributed teams building SaaS products, preferably in Eastern Europe
Ability to embody PAR’s values of speed, ownership, outcome focus, winning together and never settling.
Comfortable interacting with internal senior management as well as counterparts in customer organizations
Enjoy being hands-on, collaborating directly with designers and engineers, and when necessary, getting involved in the weeds of building software products.
Ability to work US east coast hours while coordinating with Eastern Europe time zones
Hands-on experience with Agile development processes, especially SCRUM
Excellent written and verbal communication coupled with strong interpersonal skills
High degree of initiative and organizational skill with the ability to autonomously balance multiple projects of significant scope, in a fast-paced environment, across multiple software teams.
Ability to clearly communicate market problems, with context, to design and engineering team members

Nice To Haves

Demonstrated experience in fundamentals of restaurant operations including labor and COGs.
Excellent understanding of the fast moving, multi-dimensional restaurant technology landscape
Subject matter expert/industry experience in hospitality, restaurant, Point of Sale and/or back office
Extra bonus points for Data Central or PAR OPS back office experience

Responsibilities

Product Strategy: Work with the broader product team to define product vision, strategy and roadmap aligned with business goals. (participate in big room planning, etc.)
Market Research: Conduct market and competitive analysis to identify trends, opportunities, and threats. Use insights to inform product development and positioning.
Requirements: Work with the product, customer, support and sales teams, along with other stakeholders, to translate market problems into solution requirements. Write well described features and stories with clear acceptance criteria.
Product Development: Partner with engineering and design teams for the timely delivery of high-quality market solutions.
Communication: Ensure product updates, timelines, and outcomes are communicated to stakeholders and executives. Manage cross-functional expectations, to foster alignment across the organization and for customers.
Outcome Analysis: Monitor user feedback and use data to drive continuous improvement and inform future product decisions.
Collaboration: Foster strong working relationships with cross-functional teams, including product, marketing, sales, and customer support, to ensure product success.
Backlog Management: Own product backlogs drafting, refining, and prioritizing user stories.
Agile Leadership: Actively participate in all Scrum related events as the Product Manager; leading refinements, removing impediments, and making real-time decisions.
Product Expertise: Understand and communicate product details as they are today and the vision for the future.
Prioritization: Effectively balance product value, urgency, opportunity, cost and risk in all product decisions.