Product Manager

Second Nature

51d • Remote

About The Position

We are seeking an experienced Product Manager who will be responsible for owning strategic initiatives for the extremely fast-growing and highly visible “resident benefit” of Group Rate Internet (GRI). You’ll sit within the product & technology org and report to the head of Group Rate Internet.
As initiative owner (think Initiative → Epic → Story hierarchy) you will be the responsible party to ensure specific outcomes are achieved within a timely manner. For example, for a given initiative, you will likely:
Discovery: personally own, identifying the problems to solve & needs to address
Definition & Design: heavily influence and lead, in partnership with relevant cross functional team leads
Development: pair with partner PMs across the organization to ensure timely execution of software solutions
Delivery: personally own, in partnership with Enablement, Ops and other cross functional teams
Data: personally own, ensuring targeted outcomes are achieved through a triple done approach
To be clear - this is not a Program Manager, Project Manager, or Product Owner role. We are looking for someone who can identify high impact outcomes to achieve, define a solution and path forward, and ensure successful execution through complex cross functional collaboration.
The ideal candidate thrives in fast-paced, high-growth environments and converts ambiguity into clear action. You are highly successful and drive outcomes whether working independently or collaborating with cross-functional teams. You are adaptable and flexible—able to dive into technical details or step back to shape product strategy. You’ll bring a decisive, “get-it-done” mindset, proactively unblocking teams and driving outcomes without hand-holding. You excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity. You communicate crisply across functions and align stakeholders quickly. You balance speed with rigor—shipping iteratively while protecting quality, reliability, and customer impact. You demonstrate resilience, ownership, and sound judgment, prioritizing business value over process for process’s sake.

Requirements

• 4+ years of product management experience, preferably in PropTech.
• Experience with file transfer processes and interacting with third party vendors and their own internal operations.
• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.
• Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners.
• Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
• Have an empathetic mindset when seeking out pain points and needs.

Responsibilities

• Own the end-to-end delivery of GRI-related initiatives, ensuring scalable solutions and successful customer adoption.
• Partner with the head of GRI in crafting a product roadmap that spans not only product & tech, but also operations, support, finance, and other key teams.
• Work closely with internal stakeholders (operations, engineering, customer success, partnerships, support, and others) to understand workflows, pain points, and needs that translate into actionable requirements.
• Work closely with third party vendors to perfect current systems and deliver exceptional resident experiences.
• Monitor and report on key business and product metrics.
• Navigate competing priorities to deliver on outcomes rather than solutions.
• Be the “go to” for partner PMs, development teams, internal stakeholders, and third party vendors for Group Rate Internet.

Benefits

• 🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• 📍 Location: Work Remotely from anywhere in the US
• 📆 Flexibility: Open PTO and sick days
• 🤩 Culture: Diverse, inclusive, supportive, and growth-focused
• 🚀 Growth: Be part of a fast-growing team building a new category and making a real difference
• 💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed