Product Manager

Crisis24•Annapolis, MD

20d•Onsite

About The Position

As a member of the Product Management team, this role is responsible for driving business value for Crisis24 while delighting our customers. The person in this role will shepherd a portfolio of product features from concept to end-of-life: developing, maintaining and realizing the vision for the product, being familiar with its design, architecture and features, and always representing the customer needs. This includes owning relevant artifacts and facilitating related processes, such as the product roadmap, product backlog, product releases, go-to-market approaches, pricing and packaging, post-launch maintenance and product profitability. To optimize their portfolio for success, this role always considers the larger Crisis24 ecosystem – providing the bridge between business and technology, and working collaboratively with multiple stakeholders (both internal and external) as well as their fellow product team members. What You Will Work On The core duties are listed below, but there may be other related tasks as directed by line management from time-to-time. Market-Facing Identifies and owns the customer needs and problems, both for existing customers and the larger prospective market. Understands the overall market and competitive dynamics for offerings within their portfolio (or the equivalent thereof). Iteratively develops product and feature requirements and acceptance criteria – consulting with clients, sales, and other stakeholders internally and externally – including outlining the market/customer problems we are trying to solve and business goals we are trying to achieve. Supports go-to-market activities, including communicating internally, assisting Marketing with external communications, collateral and other product marketing elements, coordinating the set-up and execution of internal and customer-facing Beta programs, initiating updates to Sales and Contract Management tools, and ensuring support for Demos and Trials. Demonstrates the product capabilities to customers and internal stakeholders as necessary, for existing features and new releases, and documents feedback. Product Development Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity. Prioritizes and specifically defines that which is most valuable to Crisis24 to be delivered next for the product, and is able to clearly articulate this value. Is the primary creator of the stories and scenarios that comprise the product requirements. Works with UX on design and refinement of the user interaction. Participates in meetings involving key members of market-facing and internal departments as well as peers, and presents updates on their product. Contributes to the creation and maintenance of personas relevant for their offerings. Drives creation and management of the subscription model, packaging and overall purchasing model for the go-to-market offerings within their portfolio. Monitors the usage, profitability and ROI for their product, as part of the product lifecycle management. Uses analytics to gauge user adoption, observe user behavior, and make data-driven priority decisions. Interaction with Delivery & Engineering teams Presents comprehensive requirements to engineering during (pre-)grooming, to achieve refinement of stories. Understands Agile/Scrum methodologies and supports iterative design and continuous improvement practices. Attends applicable scrum ceremonies, with guidance from the technical Delivery team. Answer questions from software engineers, clarifies requirements, and describes the priority for product development. Collaborates with Engineering leads on Buy/Build/Partner decisions pertaining to product development within their portfolio.

Requirements

Bachelor's degree in business, engineering, software, or another relevant field.
3+ years of experience in product management, product ownership, or business analysis relating to software development.
Demonstratable experience engaging with customers to understand their unmet needs and explain clearly which of their problems the product suite can solve and how.
Collaborative individual with a pragmatic/flexible attitude who can effectively work across teams internally and also with customers.
Ability to take ownership of tasks and make decisions.
Attention to detail at all times.
Ability to demonstrate compassion and actively listen to customer requirements.
Position holder must have the right to work in the US without restrictions.
Position holder would have to pass a pre-employment check.

Responsibilities

Identifies and owns the customer needs and problems, both for existing customers and the larger prospective market.
Understands the overall market and competitive dynamics for offerings within their portfolio (or the equivalent thereof).
Iteratively develops product and feature requirements and acceptance criteria – consulting with clients, sales, and other stakeholders internally and externally – including outlining the market/customer problems we are trying to solve and business goals we are trying to achieve.
Supports go-to-market activities, including communicating internally, assisting Marketing with external communications, collateral and other product marketing elements, coordinating the set-up and execution of internal and customer-facing Beta programs, initiating updates to Sales and Contract Management tools, and ensuring support for Demos and Trials.
Demonstrates the product capabilities to customers and internal stakeholders as necessary, for existing features and new releases, and documents feedback.
Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity.
Prioritizes and specifically defines that which is most valuable to Crisis24 to be delivered next for the product, and is able to clearly articulate this value.
Is the primary creator of the stories and scenarios that comprise the product requirements.
Works with UX on design and refinement of the user interaction.
Participates in meetings involving key members of market-facing and internal departments as well as peers, and presents updates on their product.
Contributes to the creation and maintenance of personas relevant for their offerings.
Drives creation and management of the subscription model, packaging and overall purchasing model for the go-to-market offerings within their portfolio.
Monitors the usage, profitability and ROI for their product, as part of the product lifecycle management.
Uses analytics to gauge user adoption, observe user behavior, and make data-driven priority decisions.
Presents comprehensive requirements to engineering during (pre-)grooming, to achieve refinement of stories.
Understands Agile/Scrum methodologies and supports iterative design and continuous improvement practices.
Attends applicable scrum ceremonies, with guidance from the technical Delivery team.
Answer questions from software engineers, clarifies requirements, and describes the priority for product development.
Collaborates with Engineering leads on Buy/Build/Partner decisions pertaining to product development within their portfolio.