Product Manager

Zoom • San Jose, CA

29d • Hybrid

About The Position

Zoom is seeking a highly experienced and empathetic Senior Product Manager to join our team. In this role, you will play a crucial part in identifying customer and end-user pain points. You will be developing innovative solutions and driving the adoption and success of our products within the telecom domain.
About the Team The Carrier Platform team at Zoom is responsible for building services that interconnect industry-leading Zoom Phone, Zoom Contact Center, and Zoom Meetings with the global telecom voice and messaging providers.

Requirements

• 10+ years of experience working in the Telecom domain, with an exceptional understanding of modern wireline and wireless telco stacks. As well as experience with international compliance and regulatory practices around voice and messaging.
• 5+ years in a product management role.
• Direct experience in building messaging services (SMS, MMS, RCS, SMPP/SMC, WhatsApp & Social messaging services).
• Direct experience in evolving registration requirements for alphanumeric sender IDs,Shortcodes, and 10 DLC.
• Direct experience driving non-functional requirements such as a high availability, scale, cost, security, and quality of service for voice/messaging services.

Responsibilities

• Having a deep understanding of customer and end-user needs, identifying real pain points and opportunities that go beyond explicit requests.
• Developing and validating the intended quantifiable impact of product initiatives through a wide range of internal and external sources.
• Applying deep knowledge of the telecom domain and modern software stack, with meticulous attention to detail, to create effective and robust solutions.
• Driving product adoption and usage, leveraging data-driven analytics to inform strategies and measure success.
• Exhibiting a keen sense for developing extensible frameworks, APIs, and solutions, balancing near-term needs with long-term growth objectives.
• Acting as a customer/end-user champion, maintaining a high bar for user experience and simplicity in all product designs.
• Demonstrating a clear bias to execution, with the ability to lead and motivate a global cross-functional team, including designers, developers, operational teams, and Go-to-Market teams.
• Being proficient in using modern AI tools and applying AI as an integral skill across ideation, validation, execution, and adoption phases of product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees