Product Manager

Visa•Foster City, CA

1d•Hybrid

About The Position

We are looking for a creative and innovative Product Manager to develop products and services that drive innovation, growth, and adoption for our Post Purchase products within Visa Acceptance Solutions. As a Product Manager within Post Purchase, you will define solutions with executable business requirements and user stories, working with cross-functional stakeholders including Visa technology teams, regional solutions teams, customer service, relationship management, and sales teams to jointly leverage our respective strengths and introduce innovative post purchase product solutions in a timely fashion. You will: Develop and launch new capabilities and user experiences for the pre-dispute line of products within the Post Purchase product suite, by working closely with engineering, architecture, and design teams. Own the features for Post Purchase management. This includes conceptualizing how the features or experiences should be built in line with the Post Purchase product strategy, researching feasibility (e.g., legal/risk concerns), assessing pilot and scaling implications and product dependencies, and determining core technical and design requirements. Understand various customer pain points and build delightful solutions. Interact directly with clients and executive leadership to evangelize innovative solutions. Collaborate with GTM, program management, as well as product and engineering leadership to develop and market new products and enhance existing ones. Identify needs from various sources, including historical usage data, consumer feedback and testing, market demands, competitive analysis, and direct client feedback. Synthesize these inputs and navigate constraints to define appropriate requirements and priorities that align with platform goals. Drive GTM strategy in partnership with Sales, marketing, and other business teams by managing the pilot pipeline, and planning for product launches. Oversee product execution all the way through to implementation and end-consumer adoption/usage. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Nice To Haves

Extensive professional experience in a similar role within payment solutions, fintech, or mobile money sectors, with a demonstrable track record of successful product launches.
Experience with a range of consumer use cases spanning issuers, merchants, business, and payments.
Experience working across Payment Processing solutions, card and account-based multi-rail solutions, SMB Payments.
Exceptional communication and interpersonal abilities, adept at bridging gaps between diverse business functions.
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Working knowledge of payments ecosystem especially chargebacks is highly desired.
Robust competency in leading early-stage product development, design, and management across markets with high regulatory constraints.
Experience building products for enterprise leveraging AI models or AI augmented capabilities is a plus.

Responsibilities

Develop and launch new capabilities and user experiences for the pre-dispute line of products within the Post Purchase product suite, by working closely with engineering, architecture, and design teams.
Own the features for Post Purchase management.
Understand various customer pain points and build delightful solutions.
Interact directly with clients and executive leadership to evangelize innovative solutions.
Collaborate with GTM, program management, as well as product and engineering leadership to develop and market new products and enhance existing ones.
Identify needs from various sources, including historical usage data, consumer feedback and testing, market demands, competitive analysis, and direct client feedback.
Synthesize these inputs and navigate constraints to define appropriate requirements and priorities that align with platform goals.
Drive GTM strategy in partnership with Sales, marketing, and other business teams by managing the pilot pipeline, and planning for product launches.
Oversee product execution all the way through to implementation and end-consumer adoption/usage.